Raleigh, NC
The IT Trainer / Technical Writer is tasked with documentation of training materials in support of the DIT transition to ServiceNow and the procedural documentation of Standard Pre-Approved Changes (SPACs). The IT Trainer / Technical Writer will help facilitate the collection of all training requirements and ensure that they can be transitioned to the DIT Learning Management System (LMS). The IT Trainer / Technical Writer will also track and report on the status of training and procedural documentation to all appropriate business stakeholders. In support of these activities, the IT Trainer / Technical Writer will need to coordinate with multiple service teams from the various areas of the agency to provide training, review documentation, distribute information and resolve questions.
Core Job Functions
IT Trainer / Technical Writer Requirements and Qualifications
License(s) & Certifications
An ITIL v3 2011 Foundations or advanced certifications is highly preferred
Technical Writer • raleigh, North Carolina, United States
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