Front Desk Agent

Description:

Position Overview - Experienced Front Desk Agent

Across Hyatt, we believe our guests select Hyatt because of our caring and attentive

associates who are focused on providing authentic hospitality and meaningful

experiences to each and every guest. Hyatt is a place where high expectations aren't

just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors

to exciting challenges in the hospitality industry. Your role will be to ensure that the high standards of Hyatt Regency Houston West are delivered graciously and thoughtfully every day in every interaction with our guests. As part of our team, you are expected to exemplify genuine care and an above and beyond, can do attitude with guests across the hotel. We are inviting experienced Front Desk Agents an opportunity to join our team and share the responsibility of providing a warm, welcoming, and seamless check-in and check-out experience for our guests. This individual must embody the highest standards of service, professionalism, and discretion while anticipating guest needs and delivering memorable moments at every interaction.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism upon arrival.
• Perform accurate and efficient check-in and check-out procedures in accordance with Hyatt Brand Standards
• Maintain a strong knowledge of all hotel services, offerings, and local attractions to confidently assist guests.
• Handle guest inquiries, requests, and concerns promptly, professionally, and empathetically.
• Coordinate with all departments to ensure a seamless guest experience.
• Maintain accurate guest profiles and preferences to enhance personalization.
• Process payments and maintain accurate cash and credit card handling procedures.
• Meet the Front Office KPI goals. (HOTSOS Ticket follow up, 50% WOH Enrollment Goal, 90% WOH Recognition, answers chats within 2 minuets, & exceptional customer service scores).
• Uphold the integrity, confidentiality, and luxury brand standards of the property.
• Continuously seek opportunities to exceed guest expectations.

Qualifications

• Minimum 2–3 years of front desk experience in a 4- or 5-star luxury hotel or resort required.
• Exceptional interpersonal and communication skills (both verbal and written).
• Proficient in property management systems (e.g., Opera, CA, or similar).
• Impeccable grooming, professional appearance, and polished demeanor.
• Strong attention to detail, time management, and problem-solving skills.
• Ability to remain calm and gracious under pressure.
• Flexible schedule, including evenings, weekends, and holidays as needed.
• Multilingual skills are a plus.

What We Offer

• Competitive salary and benefits package
• Opportunities for career development and internal growth
• A supportive and inspiring team culture
• Discounts on hotel stays, dining, and services

Join us in redefining luxury hospitality. Apply now to become a part of a team where excellence is the standard, and every guest interaction is an opportunity to create something extraordinary.

Compensation

Competitive salary, commensurate with experience.

Equal Employment Opportunity:

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

Requirements:

Physical Requirements:

Ability to stand, walk, and remain on feet for extended periods.

Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).

Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.