Retail Manager - Firearms

Group Sales Manager - Firearms

The Group Sales Manager - Firearms supervises the firearms department within the store to include compliance with ATF, state and federal laws, and company policies and procedures. Additionally, the role is responsible for merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, team training and coaching, and customer service experience.

Essential Functions :

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Executes all sales plans to meet or exceed financial plans as set by the company.
• Opens and closes the store and has responsibility for building keys and alarm codes.
• Obtains "Manager on Duty" responsibilities.
• Leads firearm compliance sales standards in the firearms department to ensure compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms.
• Leads firearm safe handling, safety, operations, and customer experience standards including line management and queuing within the firearms department.
• Maintains merchandising of firearms as set by the Corporate Office.
• Ensures all firearms operations related tasks are completed in a timely manner and in accordance with all policies, procedures, and regulations.
• Partners with the Gun Vault Specialist Team to ensure compliance.
• Staffs the department with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Oversees firearms compliance coaching and assists with investigations when necessary.
• Resolves customer and associate issues.
• Carries out supervisory responsibilities in accordance with the company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, customer feedback surveys and In-Store Pick-up.
• All other duties as assigned.

Experience / Qualifications :

Knowledge, Skills, and Ability :

Travel Requirements :

Physical Requirements :

Regularly walks, stands, and does computer work.

Occasionally sits.

Seldom / Never lifts up to 50 lbs.

Additional Physical Requirements :

Independent Judgement :

Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary : Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.