Customer Relations Representative - State Farm Agent Team Member

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency on August 1, 2025, and were currently a growing team of two with big plans for the future. Before opening my own office, I spent five years as a State Farm team member. From early on, I had the vision of running my own agency so I could make a larger impact on both customers and the community.

Im a graduate of the University of Iowas Tippie College of Business and married to my high school sweetheart, Dana. We dont have kids yet, but family is a core part of how I live and lead. Im also looking forward to becoming more involved in the local community as the agency continues to grow.

Our culture is built around four core values: Family, Integrity, Impact, and Growth. Family comes first hereteam members are encouraged and expected to be present for the important moments in life, whether its kids sporting events, concerts, or family commitments. Integrity means always doing whats right for the customer, no matter the situation. Impact is about finding purpose in the work we do, from small daily interactions to life-changing moments for our customers. Growth is a constant focus, as we work to become better versions of ourselves and celebrate both progress and achievement.

We offer a 401(k) match, a monthly health insurance stipend, and a life insurance policy to support our teams well-being.

Were looking for someone with a strong personality who is eager to grow their career and income beyond what a rigid corporate structure might offer. A sales background is a plus, but insurance experience isnt required. If youre motivated, willing to take some calculated risks, and excited about personal and professional growth, this could be a great place to build your future.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Matt Kolln - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.