Automotive Service Advisor

SUMMARY

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer :

401K

Paid Vacation

Health and Dental Insurance

Life Insurance

Fitness Program

Short and Long term disability

Responsibilities :

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements :

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
• Customer service skills.
• Sales experience.
• Proficiency with computers and technology.
• Ability to communicate complex technical concepts to customers.

Advanced skills :   While most employer did not require the following skills, multiple job listings included them as preferred skills.

Add these to your Automotive Service Advisor toolbox and broaden your career options.

• Prior automobile sales experience
• Prior automobile technician experience
• A certification through the National Institute for Automotive Service Excellence
• Retail experience.

All applicants must pass pre-employment testing to include background checks and pre-employment drug test.

We are an Equal Opportunity Employer (EOE).