Clinical Operations Manager

Duties:

• Collaborates with managers, medical staff, and clinical leaders in decisions pertaining to clinic structure and processes
• Participates in the development and implementation of the clinic plan for provision of patient care
• Implements an effective and ongoing performance improvement program to monitor, evaluate, and improve the quality and appropriateness of care delivered to patients of the clinic
• Supervises and monitors healthcare services provided to patients by medical assistants and ensures proper procedures are performed in accordance with established protocols
• Develops and supports staff programs that upgrade and develop staff knowledge and skills for personnel performance improvement and leadership
• Reviews medical intake data for completion by medical assistants to ensure appropriate screening of patients prior to visit with medical providers with an emphasis on quality and accuracy
• Supervises the delivery of medical provider orders to patients by medical assistants
• Supervises the delivery of laboratory services to patients by medical assistants, and in the absence of a laboratory technician, ensures appropriate and accurate lab services are provided
• Supervises and ensures adherence by staff to standards for infection control in accordance with local, state and federal OSHA regulations
• Provides training and orientation to medical assistants upon new hire and annually and informs the Medical and Clinical Directors of additional training needs
• Acts as an Electronic Health Records (EHR) Super User and trains staff members to use EHR as needed
• Monitors staff performance and provides instruction, guidance, and corrective action to staff members as needed
• Prepares annual performance evaluations for staff members for review by the Medical and Clinical Directors and conducts approved evaluations
• Prepares disciplinary actions for review by the Medical and Clinical Directors and provides staff members with approved disciplinary actions
• Addresses and assists in the resolution of personnel issues as needed
• Performs, administers and documents tests, treatments and diagnostic procedures according to established protocols
• Manages immunization program and provides reports to appropriate agencies
• Assists medical providers with exams and minor surgical procedures as needed
• Assists with back office duties and front desk coverage as needed
• Processes provider referrals according to established procedure as needed
• Assists with the preparation of reports for quality measures and HEDIS as requested
  

Requirements:

• Current California Vocational or Registered Nurse License
• Current CPR Certification
• 3 years of experience working in a medical office or community clinic
• 2 years of supervisory experience