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Ford-Mobile Service Coordinator
Ford-Mobile Service CoordinatorClassic Ford Lincoln - Columbia • Columbia, SC, US
Ford-Mobile Service Coordinator

Ford-Mobile Service Coordinator

Classic Ford Lincoln - Columbia • Columbia, SC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description :

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.

This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Responsibilities

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Requirements

Education & Experience :

  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
  • 2+ years of experience in service coordination, dispatching, or customer service
  • Automotive industry or dealership experience preferred

Skills & Abilities :

  • Strong organizational and multitasking skills
  • Excellent verbal and written communication
  • Customer-focused mindset with strong interpersonal skills
  • Ability to problem-solve and adapt in a fast-paced environment
  • High attention to detail and accuracy

    • Technical Proficiency :

  • Comfortable using scheduling and dispatch software
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Experience with DMS / CRM systems (CDK) a plus
  • Familiarity with Ford systems or mobile service platforms is a plus

    • Other Requirements :

  • Valid driver’s license and clean driving record
  • Ability to work on-site during standard dealership hours
  • Willingness to collaborate with technicians, advisors, and parts team
  • Positive attitude and team-first mentality
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