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Administrative Assistant 2
Administrative Assistant 2Iowa Staffing • Des Moines, IA, US
Administrative Assistant 2

Administrative Assistant 2

Iowa Staffing • Des Moines, IA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Licensing Coordinator

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as a Licensing Coordinator within our Licensing Division at our central office near Valley Junction in Des Moines, Iowa. DIAL's mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions : Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor / OSHA, Licensing, Workers' Compensation, and Administration.

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, sound judgment and decision making ability, and have excellent customer service skills. Desired qualifications include :

  • A self-motivated, quick learner who is able to navigate licensure requirements proficiently.
  • Great attention to detail and a high level of organizational skill.
  • Excellent written and oral communication skills.
  • Comfort with responding to a high volume of inquiries and prioritizing clerical work.
  • Experience working with diverse populations in a team environment.
  • Commitment to providing a high-quality service.
  • Displays high standards of professional and ethical conduct.

What you'll do :

  • Trains and instructs employees across the bureau.
  • Management of background check process.
  • Collaborate with review committee on criminal history reviews.
  • Super user for databases.
  • Review and process license and registration applications for assigned board(s).
  • Collect and analyze information to assess processes and procedures across bureau.
  • Collaborates with leadership and key staff to create standard operating procedures.
  • Maintain current knowledge of changing laws, rules, regulations, and procedures.
  • Create documents such as training guides, standard operating procedures and other guidance documents.
  • Provide backup and assistance to other staff members as needed.
  • Create metrics for evaluating work.
  • Licensing reporting for leadership.
  • Organize and oversee records of a confidential, complex or otherwise sensitive nature.
  • Assist visitors and callers to provide technical help on licensing applications.

    • When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including :

  • Robust benefits, including excellent health, dental, life and vision insurance.
  • Teleworking options after the first six months.
  • Generous paid time off, including vacation, paid holidays, and sick leave accrual.
  • Opportunities for professional development.
  • Flexible Spending Accounts for medical and dependent care.
  • Iowa Public Employee Retirement System (IPERS) Retirement Package.
  • Optional 401A plan with employer contribution.
  • Retirement Investors Club (Employer Sponsored Retirement Plan).
  • Employee Assistance Program for support when you need it most.
  • Access to an on-site employee fitness center.
  • Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more).

    • Minimum qualification requirements :

  • Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening / distributing mail, typing / proofing documents, letters, and reports; organizing files; scheduling meetings / appointments; arranging travel; processing travel claims; ordering supplies / equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling / evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records / reports and evaluating their effectiveness).
  • A total of five years of education and / or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
  • Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.

    • At the heart of our commitment to excellence is a dedication to our most valuable asset our employees. Discover the outstanding benefits that set us apart as an employer of choice.

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