Phone Operator

Pay Rate: $19 - $20/Hour

Duties: Job Responsibilities:

• Operate communication systems, such as telephone and switchboard Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary Route emergency calls appropriately Relay and route written and verbal messages Contact security staff members when necessary
• Operate communication systems, such as telephone and switchboard Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary Route emergency calls appropriately Relay and route written and verbal messages Contact security staff members when necessary

Role Characteristics:

• Possess strong written and oral communication skills
• Exhibits exceptional Customer Service skills
• Applies basic production, operational, administrative skills in procedures, techniques and/or equipment
• Follows written or verbal instructions or procedures
• Can apply knowledge to handle routine problems but often seeks guidance with unfamiliar situations
• Routinely performs work of limited scope and authority to make decisions that instructions and procedures will allow

Keywords:

Education: High School Diploma

Required Skills:

• COMMUNICATION SYSTEMS
• CUSTOMER SERVICE
• CUSTOMER SERVICE ORIENTED
• EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS INCOMING
• Additional Skills: RETAIL SALES
• SWITCHBOARD
• TELEPHONE

Minimum Degree Required:

Completed High School (Diploma or GED)