Equipment Coordinator

Equipment Coordinator

Fulfill internal and external customer needs as an Equipment Coordinator through a high volume of complex electronic requests, while also handling phone requests. The Equipment Coordinator provides unscripted, customized professional service with the expectation that the Coordinator has sole ownership over the resolution within a 48-hour window. Schedule alternates between 8 : 00 AM EST - 4 : 30 PM EST and 8 : 30 AM EST - 5 : 00 PM EST depending on business needs Monday through Friday.

Essential Functions & Responsibilities

• Quoting (Spec'ing) equipment such as controller, pumps, replacement parts and custom panels
• Setting up and maintaining tanks in internal database
• Working directly with vendors for costing and technical assistance
• Handle equipment returns and expedites from start to finish
• Understand, process, and confirm on average 20 - 30 customer requests through e-mail or fax
• Support the sales force to resolve complex situations
• Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
• Review customer Purchase Orders (PO) for order entry
• Accurately place text-based, customer PO, and e-mail chain orders
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Determine appropriate formula to calculate salesman cost based on Chemtreat pricing
• Discern commission decisions at order entry time and take action as necessary
• Determine freight charge routing and allocation to properly apply freight charges to customers
• Place phone orders as needed
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Control the phone calls (direction, pace, tone)
• Diffuse irate callers

Supplemental Responsibilities

Other Information

Comprehensive 60-day training program, including but not limited to supporting the customer contact center. Cross-training in other areas within the department. 18-24 months' commitment in Corporate Services. Development opportunities for company growth if so desired.

Knowledge & Skills

Education & Experience

Associate's Degree, Bachelor's Degree Preferred. 2-3 years of business and / or customer contact center experience preferred. Technical equipment knowledge preferred. Spanish verbal and written skills a plus, but not required.

Physical Demands

Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell. Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards. Routinely required to reach with hands and arms, squat, turn / twist, or reach, lift, carry, push, or pull up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions & Environment

Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels.

At Will Statement

Employment with ChemTreat is on an at-will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat.

Equal Opportunity

ChemTreat is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.