Service Advisor

Job Introduction

We’re excited to offer an incredible opportunity for a passionate and customer-focused Service Advisor to join our prestigious Mercedes-Benz dealership in Boston.

Hours of work are Monday to Friday, 8:00am – 6:00pm ,plus one in four Saturdays, 8:00am – 2:00pm (rota basis)

The basic salary is up to £32,000 with a on-target earnings of up to £35,000.

As the face of our aftersales team, you’ll play a key role in delivering an exceptional customer experience, representing one of the world’s most iconic automotive brands. This is a fantastic opportunity to build your career in a premium dealership environment where quality and service excellence are at the heart of everything we do.

Role and Responsibilities

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events