Oneida Hotel - Room Reservationist

Room Reservationist

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner, and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Qualifications:

• College course work in related field helpful.
• Experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

Responsibilities:

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Answer all incoming calls promptly, in a friendly, efficient and courteous manner.
• Be able to answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
• Communicate and work closely with the Sales Department concerning group bookings.
• Continually update Central Reservations on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Compile and input all necessary information for the required Rooms Merchandising meetings.
• Promptly, efficiently and accurately, book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
• Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
• Employees must, at all times, be friendly, helpful and courteous to guests, managers and all their fellow employees.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights, group ceiling status, and possible problem situations.
• Perform any other duties as requested by management.
• Attend meetings as required by management.
• Be able to perform all duties of Reservations Agent and assist as needed at front desk.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information:

Our hotel's convenient location places you across the street from Austin Straubel International Airport (GRB) and about four miles from Lambeau Field, home of the Green Bay Packers. After a morning of meetings, try your luck at the tables and slot games of Oneida Casino, connected to the hotel via an interior walkway. If you crave a dose of the great outdoors, visit Thornberry Creek at Oneida, which offers exceptional golf less than seven miles away.