Customer Success Manager

Job Purpose

This position conducts inside sales activities to support business strategies within established policies and procedures.

In this position you will have the opportunity to:

• Provide the following to assigned accounts: proactive supply chain communication & issue resolution, metric/requirements alignment, identification and realization of value-add opportunities for collaboration & integration (supply chain planning, logistics, technology, etc…)
• Provide excellent customer experience.
• Initiate and monitor new programs in account development process.
• Execute the business strategy within order fulfillment process and best practices.
• Analyze and understand regional market dynamics to support overall business strategy.
• Develop and participate in strategic alignment within the Siding office and field sales team.
• Provide key customer insights to the Siding Supply Chain department that will drive the development and execution of the supply chain plan to meet customer requirements
• Cultivate and maintain relationships with external and internal customers within the assigned account base.
• Facilitate efforts with Order Fulfillment Associates to ensure superior customer service and customer relations are achieved.
• Strong understanding of Order fulfillment Process and policy.
• Ability to interact and provide input at all levels during strategic business planning.

What do I need to be successful?

Knowledge, Skills and Abilities:

• Knowledge of manufacturing/operation/logistics capabilities.
• Knowledge of company policies and procedures.
• Strong knowledge of market trends, market drivers, and supply chain.
• Ability to analyze multi-regional market dynamics in relationship to business strategy.
• Ability to employ negotiating strategies and gather market intelligence.
• Thorough knowledge of product performance, applications, and warranties.
• Well developed communicating and negotiating skills with internal/external customers.
• Ability to balance business objectives and customer’s needs.
• Proficient computer, written and oral communications skills. (ERP/SAP)
• Proficient internal and external conflict resolution skills.
  
  Education:
• Bachelor’s degree in Business or related field.

Education

Work Environment

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.