Customer Service

Job Description

Job Description

** Wanco Inc. is seeking an Inside Sales Representative in our Arvada, CO production facility.**

** Summary:**

Duties include selling parts, processing documents, assisting with repair and warranty requests, telephone support and overall customer service. Possesses knowledge of the product lines both current and historical, to best serve customer issues and parts needs. Determine the best method to resolve problems to ensure customer satisfaction.

Answer customers’ questions regarding parts, prices and availability.
Meet all sales objectives and handle all aspects of completing parts sale including paperwork.
Respond to customers’ inquiries or questions.
Follow up, either verbally or in writing, to ensure customer satisfaction.

** Key Responsibilities:**

· Understanding client needs and offer solutions and support.

· Presenting and delivering information to clients.

· Processing parts orders, warranty claims and repairs in a timely manner.

· Communicate the progress of parts orders and repairs with customers.

· Answering and following up with customers on various requests.

· Assisting the outside sales team with any requests.

· Maintaining a CRM database of prospective client information.

** Qualifications/ Skills:**

· Comfortable talking to new people daily.

· Ability to work in a fast-paced environment.

· Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.

· Persuasive and goal-oriented.

· Possesses an energetic, outgoing, and friendly demeanor.

· Self-motivated and self-directed.

· Able to multitask, prioritize, and manage time efficiently.

· Tenacity to handle rejection and continue on with a positive attitude when reaching the next potential client.

· Ability to work independently or as an active member of a team.

· Previous experience in an outbound call center or inside sales experience preferred.

· Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred.

· High school degree or equivalent.

** Physical Requirements:**

· Mobility to work in a factory and warehouse setting, including using standard office equipment, including a computer.

· Comfortable working indirectly in a manufacturing facility and adhering to PPE requirements.

** Reporting:** This position reports to the Inside Sales Manager and has no direct reports.

** Salary Range:** $22 - $27, No Commission

** Benefits** : Insurance (Medical, Dental, Life, 401k). Paid time off and holidays.

** Eligible to participate in Wanco’s standard benefits package.**

Company Description

Wanco is the industryʼs leading manufacturer of highway safety and traffic control products. Innovation and new product development have made us what we are, and will continue to carry our reputation forward, well into the future.

Wanco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

Wanco is the industryʼs leading manufacturer of highway safety and traffic control products. Innovation and new product development have made us what we are, and will continue to carry our reputation forward, well into the future.\r\n\r\nWanco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.