Program Coordinator, Behavioral Health Program

Job Description

Job Description

Program Coordinator, Behavioral Health Program

About Lifeline Community Services

Lifeline Community Services is a premier nonprofit organization in San Diego County, dedicated to empowering individuals and families to achieve self-reliance and long-term stability. Our diverse service portfolio spans housing, behavioral health, youth development, and anti-human trafficking initiatives, operating across multiple locations.

Position Overview

General Responsibilities

Under the supervision of the Behavioral Health Administrative Manager, provides administrative coordination and performs administrative duties necessary for the daily operations of Lifeline's counseling program for homeless and displaced youth. Responsible for completing documents and reports and submitting them within deadlines, proofreading, file management, quality assurance, data entry, intake, and program specific projects. Must be a multi-tasker with consistent attention to detail, establishing priorities and meeting deadlines. Candidate must be proficient in necessary applications, and understand necessities of confidentiality. Responsible for and provides clerical assistance to program staff members. The Program Coordinator works as an important and valued part of a multi-disciplinary team.

Specific Activities

Duties include but are not limited to :

• Creates and monitors client's charts, assures that administrative documentation is complete and correct.
• Prepares official reports that are submitted to San Diego County Behavioral Health Services. Utilizes SmartCare, Optum, MHoms and DCR systems to run reports, analyzes and enters data to prepare contract documents
• Maintains office files and establishes, develops, and maintains filing system.
• Maintains and organizes HIPAA rooms in compliance with industry standards
• Screens program participants for Medi-Cal eligibility and other Health Insurance
• Assists in referral and intake tracking process. Coordinates design of data tracking systems to respond to changing contract requirements.
• Works with BH Admin Manager and CCC Program Manager to integrate contract-required administrative and financial documentation into the program's assessment process.
• Prepares brochures, letters, enrollment and resources packets and mailings accurately
• Data input / management utilizing Microsoft Access / Excel or other data management software
• Completes work order requests, provides some office management
• Trains new clinical staff on program administrative processes, including assessment and discharge administrative documentation.
• Assists with orientation for new staff and arranging Lifeline password accesses, equipment, and all staff registrations required by the BBS, BHS, and HHS.
• May supervise and train Administrative Volunteer
• Serves as program's IT liaison.
• Participate in all required meetings and trainings
• Attend agency, collaboration, and community meetings as needed
• Other duties as assigned

Requirements

BA, AA or HS diploma + 2 years directly related experience. Bilingual (English-Spanish) preferred. Nonprofit experience preferred. Knowledge of and respect for diverse cultures. Accurate spelling, grammatical usage and excellent communication skills. Knowledge of MS Word, including strong formatting skills. Good working knowledge of MS Excel, Outlook, and other current software as necessary. Knowledge of SmartCare, Optum, MHoms and DCR systems are a plus. Requires strong time management skills, attention to detail, and organizational skills. Ability to perform tasks in an organized manner with accuracy and attention to detail. Required proficiency in basic word processing, spreadsheet and database programs. Reliable transportation. Position works out of Lifeline's San Diego office, but must be available to travel to additional office locations as needed.

Compensation

$21.00 - $23.10 per hour. Eligible for full employer paid benefits. Additional bilingual pay available.

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We are committed to creating a workplace where all employees feel valued, respected, and empowered to bring their best selves to work. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual.

We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above.

Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting email.

By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees.

Accommodations and Accessibility Statement

Lifeline Community Services is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable laws, Lifeline will provide reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would result in an undue hardship for the organization.

If you require an accommodation to participate in the application or interview process, please contact humanresources@nclifeline,org as soon as possible. Accommodations may include, but are not limited to, assistance with completing the application process, providing documents in an accessible format, or arranging for an accessible interview location.

Our goal is to ensure that all individuals have equal access to opportunities and are able to perform their job duties safely and effectively. We are committed to fostering an inclusive and supportive environment where all employees can thrive.

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to :

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.