Job Description
Job Description
Description :
JOB TITLE Supporting Services Team Members : Life Skills / Residential Services
FSLA STATUS Full-time
SCHEDULED HOURS 24 / 7, 365 Residential Men and Women’s home
AVAILABLE SHIFTS : PRN & part time
COMPENSATION RANGE : $17 per hour
REPORTS TO Manager, Life Skills / Residential Services
JOB RESPONSIBILITIES Team Members for the mid-barrier shelter program at C-U at Home are responsible to create and to manage a safe and healthy residential space for our community’s most vulnerable residents.
SPECIFIC RESPONSIBILITIES :
- Possess a genuine compassion for and desire to serve the homeless and those in need
- Monitor residents and enforce rule to ensure safety, general health, and wellness
- Maintain a peaceful, safe, and comfortable environment
- Provide conversation should the need arise and direct guests to appropriate services
- Maintain confidentiality, strictly guarding all guests’ privacy
- Remain calm under pressure and practice appropriate de-escalation techniques
- Ensure guest safety by contacting appropriate first responders as necessary
- Ensure that situations that jeopardize the safety of the homes and its guests are handled appropriately including ensuring guests are not using drugs, alcohol, or weapons on the premises
- Handle crisis situations in a calm manner, communicating with Manager for guidance and / or direction when necessary
- Maintain organization of all data, documents and necessary records and paperwork; including but not limited to incident reports and case notes in case management software.
Requirements :
POSITION QUALIFICATIONS :
Associate degree in Human Services or related field desired and / or life experience2+ years past experience working with homeless adults or clients with substance abuse and / or mental health concernsMust be willing to provide support, advocacy and develop relationships following harm reduction principles with a very diverse homeless population, including Spanish speaking immigrants, day laborers, women, LGBT, African Americans, active drug users and people with mental illness and other disabilities.Ability to work with de-escalation techniques, conflict resolution and emergency response.Ability to maintain confidentiality and confidential informationGood judgment and flexibilityStrong attention to detail and organizational skillsStrong verbal and written communication skillsWorking knowledge of Microsoft and Google tools and database technology toolsAbility to relate effectively to diverse groups of people from all social and economic segments.CPR / First Aid certification preferred