Workforce AnalystVirtualVocations • Springfield, Missouri, United States
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Workforce Analyst
VirtualVocations • Springfield, Missouri, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Workforce Analyst.
Key Responsibilities
Forecast contact volumes and develop staffing models to meet service level targets
Build and maintain agent schedules while monitoring real-time performance for adjustments
Produce WFM reports and provide actionable insights to leadership
Required Qualifications
2-5 years of Workforce Management or analytics experience in a call center environment
Strong understanding of call center metrics such as SLA, ASA, and AHT
Advanced Excel skills, including pivot tables and modeling
Experience with WFM tools and supporting seasonal or high-growth environments
Familiarity with CX platforms like Zendesk or Salesforce
[job_alerts.create_a_job]
Workforce Analyst • Springfield, Missouri, United States
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