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Bilingual Medical Scheduler
Bilingual Medical SchedulerExpress Employment Professionals • Fort Myers, FL, United States
Bilingual Medical Scheduler

Bilingual Medical Scheduler

Express Employment Professionals • Fort Myers, FL, United States
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  • [job_card.full_time]
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Job Full Description

Medical Scheduler

Location : Fort Myers, FL

Schedule : Monday - Friday | 8 : 00 AM - 5 : 00 PM

Express Employment Professionals of Fort Myers is partnering with a private medical practice to hire a Bilingual Medical Scheduler (Spanish / English) . The ideal candidate must be fluent in both Spanish and English, with strong verbal and written communication skills in both languages . This position requires excellent customer service and the ability to communicate clearly and professionally with a diverse patient population.

Key Responsibilities :

  • Answer and manage a high volume of incoming calls (500+ daily) in both English and Spanish
  • Schedule patient appointments for :

Incoming calls

  • Reschedules
  • Same-day urgent visits
  • Work daily waitlists / ticklers to ensure patients are scheduled promptly
  • Collect payments over the phone; inform patients of outstanding balances and escalate when necessary
  • Review provider schedules to ensure all slots are filled
  • Verify appointment schedules in Athena and QGenda for accuracy
  • Register new patients and update demographics and insurance information
  • Work task buckets and appropriately label tasks
  • Page doctors with messages, handle consults, and follow up as needed
  • Maintain strict patient confidentiality
  • Process monthly "lost to follow-up" reports
  • Send new patient paperwork, sympathy cards, lab orders, and requisitions via mail or fax
  • Assist with additional administrative duties or special projects as needed

    • Requirements :

  • Fluent in Spanish and English (spoken and written) - this is a mandatory requirement
  • Excellent verbal and written communication skills
  • Strong background in customer service
  • Previous experience in a medical office setting preferred
  • Comfortable working in a high-volume, fast-paced environment
  • Proficient with scheduling systems and basic computer applications

    • Fort Myers (Northeast Corridor), FL

    1518

    7370 College Parkway

    Suite 304

    Fort Myers, FL 33907

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    Medical Scheduler • Fort Myers, FL, United States

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