AnalystTata Consultancy Services • Las Vegas, NV
Analyst
Tata Consultancy Services • Las Vegas, NV
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
- Troubleshooting: Investigating and resolving technical issues reported by users or detected through monitoring systems.
- Incident Management: Responding to incidents, identifying root causes, and implementing corrective actions to prevent recurrence.
- Monitoring: Monitoring system performance, availability.
- Documentation: Documenting troubleshooting procedures, incident resolutions, and system configurations to maintain knowledge base.
- Collaboration: Working closely with development teams, other support levels, and stakeholders to address issues and improve system stability.
- Customer Support: Providing technical assistance and support to end-users, including answering queries and resolving issues in a timely manner.
- On-call Support: Being available for on-call support to address urgent issues outside of regular business hours.
- Overall, the role of a Production Support L2 engineer involves ensuring the smooth operation of software systems and promptly addressing any issues that may arise to minimize disruption to business operations.
- SNOW ITIL Tool.
- Dynatrace monitoring level only.
- Java Support level.
- RPA UiPath.
- Production Support experience.
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