General Manager

Preface :

Our General Managers are hands-on and in charge of 'Delivering the Vibe' to our guests. What does that mean? It means you run shifts focused on superior service, superior sandwiches and superior training to ensure superior profitability. You work with and lead a team of 'wich makers, hosts and cashiers to ensure great food in a unique, fast-casual environment.

You 'Manage the Vibe' for our guests - ensuring superior sandwiches and service. We ensure a superior employee experience - no grease, great music, wearjeans to work and serve awesome guests!

Which Wich Mission Statement :

Some want to make superior sandwiches.

Some want to make the world a better place.

We want to do BOTH!

Company Profile :

Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag. Check out our website at www.WhichWich.com

Location : Williamsburg, VA

Job Title : General Manager

Salary Range : Competitive Salary with Bonus Potential

Employment Status : Full Time

Position Objective :

The Objective of a Which Wich General Manager is to lead and develop team members to deliver outstanding product quality and customer service in a clean, friendly environment, while building store sales and controlling costs.

Job Responsibilities :

Guest Service

Demonstrate Superior Service by providing “Service with Vibe”

Demonstrate the 9 Points of Superior Service

• Commitment to our guests'
• Be the leader in providing prompt and courteous service
• Be the ambassador of the “Vibe” – Lead by example
• Ambassador of Standards
• Professionalism
• Efficiency
• No problem is too small - Never say No
• Handle guest complaints professionally
• Maintain property and equipment to ensure guest have a safe and superior dining experience

Our Team

It is the responsibility of the General Manager to demonstrate and reinforce great leadership behaviors and our values in a fair, consistent and respectful manner to each of our team members. You will be responsible for :

Profitability

The objective is to have profitable stores; therefore you will be accountable for :

Standards

We are all about serving a product that is consistently Superior as quickly as possible.

You will maintain the standards set for :

Compliance

We want to ensure that our stores are in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or anyother governing local, state and federal regulation. You will be accountable for :

Skills / Qualifications

Working Conditions

This position requires the ability to perform the basic functions of the job

Required Experience :

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