General ManagerVirginia Vibe LLC • Williamsburg, Virginia, United States, 23188

General Manager

Virginia Vibe LLC • Williamsburg, Virginia, United States, 23188

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Preface :

Our General Managers are hands-on and in charge of 'Delivering the Vibe' to our guests. What does that mean? It means you run shifts focused on superior service, superior sandwiches and superior training to ensure superior profitability. You work with and lead a team of 'wich makers, hosts and cashiers to ensure great food in a unique, fast-casual environment.

You 'Manage the Vibe' for our guests - ensuring superior sandwiches and service. We ensure a superior employee experience - no grease, great music, wearjeans to work and serve awesome guests!

Which Wich Mission Statement :

Some want to make superior sandwiches.

Some want to make the world a better place.

We want to do BOTH!

Company Profile :

Which Wich Superior Sandwiches was founded in Dallas in late 2003. The national sandwich chain is best known for its more than 50 customizable sandwiches, creative ordering system and personalized sandwich bag. Check out our website at www.WhichWich.com

Location : Williamsburg, VA

Job Title : General Manager

Salary Range : Competitive Salary with Bonus Potential

Employment Status : Full Time

Position Objective :

The Objective of a Which Wich General Manager is to lead and develop team members to deliver outstanding product quality and customer service in a clean, friendly environment, while building store sales and controlling costs.

Job Responsibilities :

Guest Service

Demonstrate Superior Service by providing “Service with Vibe”

Demonstrate the 9 Points of Superior Service

Commitment to our guests'
Be the leader in providing prompt and courteous service
Be the ambassador of the “Vibe” – Lead by example
Ambassador of Standards
Professionalism
Efficiency
No problem is too small - Never say No
Handle guest complaints professionally
Maintain property and equipment to ensure guest have a safe and superior dining experience

Our Team

It is the responsibility of the General Manager to demonstrate and reinforce great leadership behaviors and our values in a fair, consistent and respectful manner to each of our team members. You will be responsible for :

Sourcing, interviewing and hiring qualified candidates that exemplify our values and demonstrate “Vibe”

Training and development of each team member

Manage low turnover through employee satisfaction and employee feedback sessions

Manage employee schedules

Coach, counsel and discipline as needed

Provide clear goals and objectives to enhance guest satisfaction and increase sales

Promote teamwork and cooperation within the store

Evaluate the performance of each team member and provide constructive and honest feedback of performance

Communicate all marketing promotions, events and critical information to all team members

Maintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendor

Ensure team members follow Which Wich uniform standards and meet personal appearance guidelines

Profitability

The objective is to have profitable stores; therefore you will be accountable for :

Leading local store marketing initiatives to help boost sales & catering

Controlling food and labor costs

Implementation of new products and procedures

Keep controllable expenses to a minimum

Review weekly numbers and determine action plans based on areas needing attention

Standards

We are all about serving a product that is consistently Superior as quickly as possible.

You will maintain the standards set for :

Product quality, inventory and speed of service

Cleanliness and sanitation for all physical aspects of the store

Food safety regulations and processes

Compliance

We want to ensure that our stores are in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or anyother governing local, state and federal regulation. You will be accountable for :

Wage and Hour compliance

Immigration compliance

Ensure that all daily paperwork, weekly inventories and reports are completed timely and accurately

Keep the location in compliance with the Franchise Agreement / License at all times

Follow all cash control procedures

Protect confidentiality information (i.e. wages, personnel information, company records, credit card information)

Skills / Qualifications

High School diploma or equivalent. College degree preferred

Must have food service experience

Minimum of two (2) years in QSR environment in a supervisory position

Must possess basic math skills

Must have basic computer skills, fundamentals, and be proficient in Word & Excel

Strong communication skills

Ability to motivate team members and to treat staff with respect

Must read, write and communicate in English as it relates to the job and safety regulations

Must be able to satisfy ServSafe certification

Non-Smoker

Valid driver's license and car

Ability to work with limited supervision

Passion and commitment to guest service

Desire to train, lead, and motivate our team members

Ability to demonstrate a sense of urgency

Working Conditions

This position requires the ability to perform the basic functions of the job

Must be able to work 50-60 hrs per week

Full use of hands (lifting, carrying, grasping, pushing, pulling)

Standing, bending and walking for extended periods of time

Lifting up 10 lbs frequently, 30 lbs occasionally and 50 lbs sporadically

Required Experience :

See job description : 2 years

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