Public Safety Dispatcher

Public Safety Dispatcher

Under the direction of the Manager, Dispatch Shift, the Public Safety Dispatcher is responsible for performing their duties and responsibilities in accordance with all established laws and regulations to include the San Manuel Department of Public Safety Policies and Procedures. These duties include operating all radio-telephone transmitting and receiving equipment along with the computer-aided dispatch system; All information must be recorded in a timely, accurate manner, recording all pertinent information for emergency and non-emergency request for service from the Tribal Community, Resort, Casino, Offsite properties; as well as law enforcement agencies, fire, medical or other emergency services. This position uses multiple communications systems to coordinate emergency calls; relay information and assistance; directly coordinates requests involving law enforcement agencies and other emergency response personnel, provides notifications in accordance with predetermined plans across all Departments.

Essential Duties And Responsibilities

1. Uses multiple communications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement, fire, emergency service agencies and other Departments. Conducts immediate public safety threat analysis and coordinate with law enforcement and other Enterprise Departments. Broadcast all immediate public safety emergencies and Be On the Lookout (BOLO) information across all radio channels and enter data into the Computer Aided Dispatch Software (CAD) system.

2. Receives, screens, enters, dispatches, and monitors high volume of emergency and non-emergency calls for service through the computer-aided dispatching system for the enterprise; Tribal community; other law enforcement, fire, and emergency services agencies. Tracks availability status of all Public Safety units : maintains regular contact with all units on emergency and non-emergency assignment, maintains and tracks current location of Public Safety units, accurately maintain, and update daily computerized log of all Enterprise field / facility / units / officers dispatched.

3. Monitors emergency alarm systems, analyzes recorded and live surveillance video of non-gaming activities to detect any suspicious activity which may pose a risk to employees, vendors, guests, Tribal Community or Casino / Resort / Offsite operations. Accurately reads, interprets, inputs and relays information obtained from the Tribal Community, employees, customers, and other law enforcement / public safety personnel into the CAD Software. Makes appropriate risk and safety notifications across the enterprise.

4. Determines the number of public safety units, and which units, to dispatch by considering such factors as time of day, description, and location of calls, units available and probable degree of hazard to Tribe, Public and the responding units. Performs camera checks and inputs Surveillance Technical Work Orders or Malfunction Forms and reports any other problems pertaining to surveillance equipment.

5. Provides support to the Tribal Community through different services to ensure safety; to include Tribal Elder checks during power outage to screen for possible medical or other emergency assistance. Handles Tribal community dispatch services of animal control, environmental factors, and beekeepers.

6. Performs other duties as assigned to support the efficient operation of the department.

Educational, Experience And Qualifications

• High School Diploma or GED is required.
• Associate in criminal justice related field is preferred.
• Minimum of three (3) years of experience in high volume customer service environment; including dealing with the public in stressful situations is required.
• Must be 21 years of age.
• Prior Law enforcement or Fire Emergency Dispatch experience is strongly preferred.

Knowledge, Skills And Abilities (Ksa)

Required Licenses, Certifications And Registrations

Physical Requirements / Working Conditions Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!