Bank Manager - Topeka, KS (Main)

Responsibilities and Expectations

1. Grow the Retail Bank Net Income and Image in Community

• Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income.
• Control bank expenses as appropriate.
• Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
• Implement retail operating procedures and protocols.
• Proactively make referrals to bank partners that result in additional revenue to the bank.
• Participate in community groups or events to promote the bank’s image

1. Lead and Manage the Performance of the Retail Bank Team

• Conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
• Provide on-site leadership and motivation as well as direct the work of retail bank employees.
• Guide employee matters including hiring, compensation, work schedule, promotion and discipline.
• Train and develop retail bank team for their current and future role.
• Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation

1. Ensure Consistent Delivery of a Superior Customer Experience

• Demonstrate excellent customer service skills and ensure same by retail bank team.
• Create a welcoming, engaging, and professional environment for clients and your team to experience.
• Proactively resolve client issues and ensure follow-through by bank team.
• Proactively match bank products and services to client needs and ensure same by bank team.
• Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services.

1. Demonstrate Compliance with Applicable Laws and Regulations
   • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
   • Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
   • Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
   • Complete periodic compliance training.

• Ensure adherence to aforementioned points by bank team.
• Regular and Reliable Attendance

1. Perform other duties as assigned or required.

• High School Diploma or equivalent
• Previous banking experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions
• Ability to travel to Wichita, KS during first week of employment for required week-long training