Front Desk Receptionist

Benefits:

401(k)

Health insurance

Job Posting: Front Desk Receptionist Pathway to Recovery Intensive Outpatient & Opioid Treatment Facility

Location: 900 20th Ave S Minneapolis, MN Position Type: Full-time

About Us: At Pathway to Recovery, we are dedicated to providing compassionate, high-quality care to individuals battling opioid and substance use addiction. We offer intensive outpatient services and opioid treatment to help our clients on their journey to recovery. Our goal is to create a supportive, healing environment that empowers our clients to achieve lasting wellness.

Position Summary: We are seeking a friendly, motivated, and reliable Front Desk Receptionist to be the first point of contact for our clients and visitors. This fast-paced position requires someone who can stay organized and maintain a calm, professional demeanor, even when dealing with challenging behaviors. The Front Desk Receptionist will play an integral role in ensuring smooth clinic operations and supporting our clinical team in delivering top-notch care.

Key Responsibilities:

Greet clients and visitors with a warm, friendly attitude.

Answer phones and direct calls to appropriate staff or departments.

Check in clients for appointments, ensuring all necessary paperwork is completed.

Maintain accurate client records and update scheduling as needed.

Assist with patient inquiries and provide information about services and programs.

Manage the front desk area, ensuring it remains tidy and organized.

Handle emergency situations calmly and escalate to appropriate staff when necessary.

Coordinate with medical and administrative staff to ensure seamless client flow.

Assist with managing client behaviors in a professional, non-confrontational manner.

Other administrative duties as required.

Qualifications:

High school diploma or equivalent (Associate's degree or higher preferred).

Previous experience in a receptionist or customer service role is preferred, ideally in a healthcare or behavioral health setting.

Strong communication skills with the ability to remain professional in high-stress situations.

Ability to stay organized and manage time effectively in a fast-paced environment.

Compassionate and empathetic approach when interacting with clients.

Ability to manage challenging behaviors and de-escalate tense situations when needed.

Proficiency with office software (e.g., Microsoft Office, electronic health record systems) is a plus.

Bilingual abilities are a plus but not required.

Benefits:

Competitive salary.

Health, dental, and vision insurance options.

Paid time off.

Supportive, positive work environment.

Opportunity to make a real difference in clients' lives as they work toward recovery.

How to Apply: Please submit your resume and a cover letter to jennifer.mason@pathway2recovery.com.

Pathway to Recovery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.

Job Type: Full-time

Pay: $17.82 - $18.84 per hour

Expected hours: 40 per week

Schedule:

8 hour shifts Monday through Friday with rotating Saturdays 8-11:00 am

Application Question(s):

Are you able to pass a background study?

Ability to Commute:

Minneapolis, MN 55404 (Required)

Work Location: In person