Veterinary Receptionist

Liverpool Animal Health Center is seeking a Veterinary Receptionist to join our team. We are a busy 5 doctor practice that sees dogs, cats, pocket pets, exotics, and wildlife. LAHC is AAHA and NYSVMS accredited.

Our Mission :

Liverpool Animal Health Center is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client's expectations by maintaining a state-of-the-art medical and surgical facility, employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare.

Why work with us?

LAHC strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. We are passionate about elevating our staff and keeping them engaged with their work. We're proud to say that many of our staff have been with us for 20+ years and we have an excellent retention rate for newer staff.

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, PTO, paid holidays, 401k plans, CE, uniform allowance, access to Journey mental health support and more! Our practice is open Monday - Friday 7 : 30 am to 6 : 00 pm and Saturdays 8 : 00 am to 12 : 00 pm. That means no overnight shifts or on-call hours! Saturdays are rotated among our staff, giving you ample opportunity for full weekends off. We also close our hospital for a lunch hour every weekday to ensure that staff get a true break midday to rest and recharge. We feel strongly in a good work life balance to mitigate burnout and create a positive work environment.

What Should You Bring to the Table?

Veterinary experience preferred but willing to train the right candidate!

Excellent communication skills with both clients and team members

That "knack" for client care, including the ability to deescalate

Passion for a high-paced work environment

The desire to learn and grow!

Starting rate is typically $16 - $17 / hour, commensurate with experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answers client's inquiries about hospital policies, basic pet care questions, costs of immunizations and spays / neuters.
• Receives and transmits telephone and fax messages accurately and promptly
• Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
• Prepares health certificates, immunization certificates, and euthanasia certificates
• Prepares client invoices and obtains payment after services are performed.
• Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
• Maintains a polished and professional appearance
• Performs other duties as deemed necessary

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company's policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.