Front Office Receptionist (Part-Time)

Who We Are :

Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs : Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, and any other FDA-approved medication for addiction.

What You Will Do :

• Greets patients and visitors in person and by telephone; answers and appropriately refers inquiries.
• Enhances patient satisfaction, provider efficiency, and treatment room utilization by scheduling appointments in person or over the phone.
• Maintains timely patient flow by notifying providers of arrivals, monitoring service delivery against schedules, and reminding providers of delays.
• Provides comfort to patients by anticipating needs, addressing questions, and maintaining a welcoming reception area.
• Ensures accessibility of treatment information by accurately filing and retrieving patient records.
• Maintains patient accounts by collecting, recording, and updating personal and financial information at each visit.
• Supports revenue cycle by recording and updating financial data, processing charges, collecting payments, managing credit, and filing / expediting third-party claims.
• Oversees office supplies and equipment by monitoring inventory, anticipating needs, placing and expediting orders, and verifying receipt of goods and services.
• Completes census reports and assists with urine screen collection and documentation.
• Assists patients in distress in accordance with established office policies and procedures.
• Protects patient rights by safeguarding the confidentiality of personal, medical, and financial information.
• Supports clinic operations by adhering to policies and procedures and reporting process improvement needs.
• Performs other duties as assigned.

Who You Are :

Benefits Available to You :

Compensation for this position is based on market analysis and will be determined by additional factors such as location / state, skills, years of experience, relevant credentials, and education. The posted compensation range for this role is $18.00-$20.50 per hour. We are committed to offering a competitive compensation and benefits package that reflects all the factors previously outlined in conjunction with current market trends.

Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!