Peer Support Specialist- Horizon House

This is a full-time position paying $22.10 / hr. with a schedule of 7 AM to 3 : 30 PM Monday through Friday.

Company Overview

Since 1930, Goodwill of Central & Southern Indiana has been dedicated to helping individuals and families achieve economic self-sufficiency through employment, education, job training, and health services. As one of the largest Goodwills in North America, we empower thousands of people each year to reach their full potential. We are proud and excited to have merged with Horizon House, creating Goodwill Horizon House. This pivotal union significantly increases our collective ability to serve individuals experiencing homelessness by integrating and expanding crucial resources like day services, meals, and essential support programs. Together, we are creating more comprehensive opportunities, expanding services, and transforming the lives of our vulnerable neighbors in Indianapolis as we continue to support the vital mission of providing help, hope, and dignity.

Learn more about this vital work at https : / / horizonhouse.cc / .

Job Summary

The Peer Support Specialist enhances services to Horizon House neighbors and / or housing program participants by leveraging peer-to-peer engagement rooted in lived experience. This role supports individuals experiencing homelessness or living in supportive housing to achieve goals related to physical, mental, and emotional well-being that promote financial and housing stability. Using a recovery-oriented, strengths-based approach, Peer Support Specialists provide assertive engagement, model positive behaviors, inspire hope, encourage accountability, and advocate for accessibility.

Peer Support Specialists collaborate closely with Case Managers, Employment and Guest Services staff, and community partners to ensure clients have meaningful, coordinated support throughout their recovery and housing journey. This position reports to the Peer Services Coordinator.

Example Duties and Activities

Engage individuals experiencing homelessness or living in supportive housing across various locations in Indianapolis. Build rapport and form authentic, trusting, and professional relationships following the tenets of peer certification. Model coping strategies, support recovery behaviors, encourage positive choices, and uphold accountability.

Provide education and support in accessing community resources and services in ways that promote self-determination, empowerment, and progress toward individualized goals.

Contribute to client-centered plans addressing health, mental health, recovery, financial, and housing stability needs. Work closely with case managers and other staff to ensure peer services align with client care plans.

Maintain complete, accurate, and timely documentation of client information, service encounters, and case notes. Documentation must meet Horizon House and Indianapolis Continuum of Care (CoC) standards and be entered into the HMIS adopted by the CoC.

Act in accordance with organizational policies and applicable laws. Observe confidentiality standards, including required reporting of abuse, neglect, or safety concerns. Maintain ethical conduct consistent with agency policies and peer certification standards.

Participate in multidisciplinary team meetings, staff meetings, and required trainings. Engage in mutual learning, support, and group supervision with other Peer Support Specialists.

Maintain an awareness of community resources, events, and supports. Identify or lead groups and activities that strengthen clients' social connections, sense of purpose, and community belonging.

Required Competencies

Degree and Credential Requirements - Certification as a certified peer support professional (CPSP) or certified peer recovery coach (CPRC-A / CPRC) or similar credential preferred; ability to become certified within 90 days required.

Industry Expertise - Experience supporting homeless or low-income individuals preferred (including employment, volunteer work, internships, or coursework). Strong commitment to personal recovery with the demonstrated ability to use lived experience to support others.

Building Collaborative Relationships - Ability to build effective rapport with individuals experiencing homelessness, including those living outdoors or in non-habitable locations. Ability to collaborate within multidisciplinary teams and with partner agencies. Demonstrated ability to model healthy behaviors, trauma-informed responses, and positive coping skills.

Information Monitoring / Reporting - Collects, analyzes, and applies program data to inform strategies and improve services. Experience in data reporting systems is essential. Strong skills in data interpretation, program evaluation, and outcome reporting. Capable of using data to assess impact, identify areas for improvement, and ensure accountability.

Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

Organizational Aptitude - Strong time management, organizational skills, and the ability to manage multiple tasks while maintaining high-quality work. Consistent follow-through, reliability, and accountability.

Technical Knowledge - Basic proficiency or ability to become proficient in Microsoft Outlook, Google Workspace, Word, electronic databases, and virtual meeting platforms.

Other Requirements

Background Screening - All candidates must pass a criminal background check.

Driving- Must have a valid driver's license, up-to-date auto insurance, and a good driving record.

Ability to occasionally work a flexible schedule beyond normal business hours.

Benefits : Full-time employees may participate in a comprehensive benefits program that includes :

Continuing education and leadership development as well as tuition reimbursement

Comprehensive health plan

Generous paid time off (PTO) and paid holidays

Sabbatical and parental leaves

Life, dental and vision insurance

Short- and long-term disability plans

Nationally recognized preventive health and wellness program

Section 125 pretax health spending account, dependent care spending account, and premiums

Retirement planning options with generous company % match

Eligible for the Public Student Loan Forgiveness (PSLF) program

Mission and Values : click here and here

Goodwill of Central and Southern Indiana is an EEO Employer / Vet / Disabled employer

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Required

Preferred

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