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Call Center Agent
Call Center AgentRecruiting Lion Solutions • Tulsa County, Oklahoma, USA
Call Center Agent

Call Center Agent

Recruiting Lion Solutions • Tulsa County, Oklahoma, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

This is a remote position.

CALL CENTER AGENT

CUSTOMER SERVICE (REMOTE OMNICHANNEL)

Recruiting Lion Solutions is searching for a talented Call Center Agent ready to deliver exceptional service in the fast-paced world of telecommunications. This fully remote role supports a major telecom provider and requires someone who thrives in a dynamic environment where every call chat and email is an opportunity to create a positive customer experience. If youre dependable tech-savvy and passionate about helping people this is your chance to shine.

What Youll Do

  • Handle inbound / outbound calls email chat and omnichannel customer interactions with professionalism and empathy.
  • Deliver outstanding customer service while resolving account inquiries login issues access problems and general troubleshooting needs.
  • Answer billing questions help customers understand charges and process account updates.
  • Provide light upselling when appropriate by identifying customer needs and recommending available services.
  • Maintain accurate and detailed documentation in the system for each interaction.
  • Follow telecom guidelines company processes and performance expectations to ensure quality service.

Qualifications

  • 4 years of customer service experience with at least 2 years in a call center environment within the last 7 years.
  • Ability to type 30 words per minute.
  • Proficient in Microsoft 365 (Outlook Teams Word Excel).
  • Strong communication skills with a professional friendly tone.
  • Ability to handle high-volume multitasking across multiple platforms (calls emails chats).
  • Basic technical troubleshooting skills and comfort navigating multiple systems.
  • Dependable punctual and focused especially in a work-from-home environment.
  • Reliable home setup : high-speed internet compatible computer / laptop quiet workspace and preferably a hardwired connection.
  • Must pass a criminal background check.

    • What the Job Offers

  • Full-time remote position
  • $15.00$17.00 per hour paid bi-weekly
  • Full company benefits
  • Schedule availability required between 7 : 00 AM 7 : 00 PM Sunday through Monday
  • Weekend availability required
  • Two consecutive days off
  • Stable environment with long-term career growth opportunities
  • Supportive team culture with continuous training and development

    • Ready to Join the Pride

    If youre committed experienced and eager to deliver exceptional support in the fast-moving telecommunications jungle we want to welcome you into our pride. Lets ROAR together.

    Recruiting Lion Solutions is an Equal Opportunity Employer

    Key Skills

    Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 15 - 17

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