Medical Support Assistant

The Medical Support Assistant (MSA) servesin the Primary Care Service Line with the Iowa City VA Health Care System at the Quad Cities VA Clinic. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The MSA will interface with personal computer (PC) applications as well as numerous Vista applications.

NOTE : The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to :

• Scheduling, canceling, re-scheduling patient's appointments and / or consults
• Entering no-show information
• Monitoring the electronic wait list; preparing for clinic visits
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Ensuring encounter forms are completed in order to obtain appropriate workload credit
• Verifying and updating demographics and insurance information
• Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
• Performing basic eligibility, co-pays and preauthorization requirements for specific coverage

Work Schedule : Monday - Friday, 8 : 00AM - 4 : 30PM

Recruitment Incentive (Sign-on Bonus) : Not authorized

Permanent Change of Station (Relocation Assistance) : Not authorized

Pay : Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Telework : Not available

Virtual : This is not a virtual position.

Functional Statement # : 00000

Permanent Change of Station (PCS) : Not authorized