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Client Support Specialist
Client Support SpecialistThird Party CS • San Bernardino, CA, United States
Client Support Specialist

Client Support Specialist

Third Party CS • San Bernardino, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

We are seeking a dedicated Client Support Specialist who excels in providing exceptional customer service. In this role, you will be the first point of contact for our clients, assisting with inquiries and ensuring they have the information they need. Your goal will be to resolve customer issues swiftly and effectively while demonstrating empathy and understanding.

Key Responsibilities

  • Deliver outstanding customer care by assessing client needs and providing accurate solutions for a positive experience.
  • Effectively manage and respond to incoming communications via phone, email, chat, and interactive voice systems.
  • Learn and adhere to all established customer service guidelines and protocols.
  • Aim to exceed personal and team performance targets.
  • Document, organize, and maintain records of customer interactions and any account changes.
  • Promote additional products or services as appropriate to enhance the customer experience.
  • Schedule callbacks and appointments to address customer needs comprehensively.

Qualifications

  • Prior experience in customer support, client services, sales, or similar roles preferred.
  • Strong verbal communication skills across various platforms.
  • Basic computer competency and familiarity with standard software applications.
  • Able to handle multiple tasks simultaneously.
  • Excellent time management and prioritization abilities.
  • Strong listening skills, with the ability to convey information clearly and address client concerns.
  • Customer-focused approach aimed at achieving positive outcomes and resolutions.

    • Benefits

  • Comprehensive health insurance, including dental and vision coverage.
  • Robust retirement plan options.
  • Significant opportunities for career growth and advancement into management.
  • Flexible working hours to support work-life balance.
  • Remote work options available for qualified candidates.
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    Client Support Specialist • San Bernardino, CA, United States

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