Senior Director, Strategy & Ops

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Chief Data Officer's (CDO) organization (Data Solutions) is at the epicenter of Salesforce's data-driven transformation to build the agentic enterprise and enable effective decision making for the enterprise. We are looking for a Senior Director, Strategy & Operations, to serve as the business operations leader for this critical organization. This role is a strategic partner to the CDO, effectively acting as the Chief of Staff for the entire organization. You will be responsible for translating the CDO's vision into an operational reality, ensuring the organization runs with world‑class efficiency, financial discipline, and strategic alignment. Your leadership will be essential in managing a significant annual budget and enabling the CDO organization to scale, innovate, and deliver exceptional value to Salesforce and its customers. This is a high‑visibility, high‑impact role for a proven operational leader who can balance strategy with tactical execution.

Key Responsibilities

Strategic Planning & Goal Management

• Lead the CDO organization's annual V2MOM (Vision, Values, Methods, Obstacles, Measures) strategic planning process, ensuring tight alignment with overall company goals.
• Design and manage the framework for tracking progress against V2MOM measures and organizational KPIs reporting on business impact and value delivery to executive leadership.
• Drive operational accountability for consistent, repeatable updates to V2MOM status from executives in the CDO org and peer groups with shared delivery goals.

Financial & Budget Management

Workforce, Talent, & Organizational Transformation

Vendor & Procurement Operations

Executive Communications

Operating Leadership

Required Qualifications

Preferred Qualifications

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $214,800 to $327,600.

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