Production Engineer

An International company, located in Plano, TX, is seeking a Production Engineer for a 7+ month contract to hire role.

What we"re looking for :

o AWS services (EC2, S3, RDS, Lambda, VPC, Route 53, Kubernetes)

o Infrastructure as Code : Terraform, CloudFormation

o Troubleshooting Linux / Windows systems

o AWS CLI, scripting (Python, Bash, PowerShell)

o AWS certifications (Solutions Architect preferred)

What you"ll be doing :

o Troubleshoot and resolve issues related to data ingestion, transformation, and querying. Support maintenance of Snowflake data warehouses.

o Provide support for Tableau Servers.

o Manage and maintain Kafka clusters, ensuring data streaming reliability and scalability.

o Troubleshoot Kafka-related issues and optimize performance.

o Troubleshoot and resolve issues related to big data frameworks.

o Monitor and manage EMR clusters, ensuring high availability and performance.

o Provide technical support for integration solutions using MFT protocols (SFTP, FTPS, AS2, HTTPS) and MuleSoft Any Point Platform.

o Support the automation of file transfers and scheduling tasks using enterprise schedulers and tools.

o Diagnosing and resolving API-related problems, working closely with development teams to implement fixes.

o Continuously monitor API performance and usage, using tools to identify and resolve potential issues before they impact users.

o Provide training and support to internal teams on API usage and best practices.

o Monitor the performance and health of APIs using tools such as Datadog and Dynatrace

o Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.

o Participate in incident response activities, including root cause analysis and post-incident reviews.

o Maintain comprehensive documentation of support processes, incident resolutions, and cloud configurations.

o Collaborate on reviewing scalable architectures, implementing CI / CD pipelines, and troubleshooting application issues.

o Monitor system health, perform regular maintenance, and respond to incidents.

o Provide cross skill training and support to team members on integration solutions and best practices.

Qualifications / What you bring (Must Haves) :

o Hands-on experience with leading integration platforms such as MuleSoft, Apache Camel, TIBCO, and ESP, enabling robust and scalable solutions.

o Extensive knowledge in designing and developing RESTful APIs, GraphQL, and SOAP services, ensuring seamless integration and communication between systems.

o Familiarity with cloud technologies, ensuring scalable and efficient cloud-based solutions.

o Expertise in both SQL and NoSQL databases, ensuring efficient data storage and retrieval.

o Skilled in using tools like Swagger and Postman for comprehensive API documentation and testing.

o Ability to implement caching strategies and load balancing for enhanced

o Strong problem-solving skills with experience in log analysis and using monitoring tools like Grafana.

o Understanding of network architecture and protocols within cloud environments.

o Understanding of ITSM processes.

o Excellent troubleshooting and problem-solving skills.

o Strong communication and collaboration skills.

o Ability to work independently and as part of a team.

Bonus if you have (Preferred) :

o ITIL Foundation framework.

o AWS Certified Solutions Architect, MuleSoft Certified Developer

o Red Hat Certified Specialist in API Management.

o Familiarity with MFT protocols and MuleSoft Any point Platform

o Familiarity with DevOps practices and tools like Jenkins, Docker, and Kubernetes for continuous integration and deployment.

o Experience with AI and machine learning to enhance API functionalities and data analysis.