Service Manager

Job Description

Job Description

Service Manager – Lead With Purpose at Mueller’s Auto (Pueblo, CO)

Mueller’s Auto is growing, and we’re looking for a Service Manager who can lead with integrity, elevate our team, and help us serve the Pueblo community with excellence. At Mueller’s Auto, we see ourselves as public service advocates — our work helps keep families safer, vehicles more reliable, and our city moving.

We’re building a supportive, high-performing team, and we want a manager who shares our mission, values people, and thrives in a fast-paced, customer-focused environment.

If you’re a strong communicator, natural leader, and solution-oriented professional who wants to create meaningful impact, this is the opportunity for you.

About the Role

As the Service Manager at Mueller’s Auto, you’ll be the operational and relational center of the shop. You’ll oversee workflow, communicate with customers, coach your team, and ensure every repair is handled with professionalism and accuracy.

This role is ideal for someone who wants both leadership responsibility and hands-on involvement in daily operations.

Your key responsibilities will include :

Managing and improving the customer experience from first contact to final delivery

Writing repair orders with transparency, accuracy, and ethical standards

Supporting technicians with clear communication and expectations

Maintaining workflow efficiency and minimizing downtime

Handling escalations with calm, professionalism, and empathy

Helping customers understand value, safety, and long-term solutions

Upholding our mission and culture in every interaction

Leading the team with accountability, encouragement, and clarity

You’ll be the person who ensures customers feel heard, respected, and confident in our recommendations — while keeping the shop running smoothly and profitably.

Compensation & Schedule

We reward leadership and performance with strong, competitive compensation.

• Earnings up to $100,000+ / year for top performers

(Combination of salary + bonus opportunities)

Benefits

We invest in our people because our people are the reason customers trust us.

What Makes Mueller’s Auto Different

Culture matters — and ours is built intentionally.

Our #1 value :

We are public service advocates. We help make Pueblo safer through honest, high-quality automotive service.

How we lead reflects that value :

Ethical, transparent communication

Respect for customers and coworkers

High accountability with zero drama

Team-first mentality and collaboration

Focus on long-term customer relationships, not pressure sales

We believe that great leadership creates great culture, and great culture creates great service.

Who Thrives Here

You’ll excel in this role if you are :

A strong communicator who builds trust quickly

Organized, detail-oriented, and excellent at follow-through

Calm under pressure and skilled at de-escalation

Motivating and supportive — but clear and firm on accountability

Comfortable with both customer-facing and operational responsibilities

Driven to make a meaningful difference in the community

Passionate about automotive service and problem-solving

Experience in automotive service writing or management is preferred, but we’re open to exceptional candidates from similar customer-facing industries who can learn the system and lead well.

Apply Today

If you want to lead a team that supports you, serve customers who rely on your guidance, and make Pueblo safer and stronger through honest automotive service, we want to talk to you.

Apply now to join Mueller’s Auto as our Service Manager and help lead a mission-driven shop into its next phase of growth. Text Keith at 719-569-2998

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