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AWS Connect Engineer
AWS Connect EngineerThe Giant Bullseye • Saint Louis, MO, US
AWS Connect Engineer

AWS Connect Engineer

The Giant Bullseye • Saint Louis, MO, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Overview :

We’re looking for AWS Connect Engineers with 5+ years of experience to develop and support cloud-based contact center solutions using Amazon Connect and AWS services. Healthcare industry experience is preferred.

Key Responsibilities :

  • Configure Amazon Connect—queues, routing, users, and access controls.
  • Build and optimize IVR / contact flows using AWS Lambda.
  • Support CCP integrations and custom extensions.
  • Implement and manage Contact Lens for insights and QA.
  • Integrate Connect with AWS services (S3, DynamoDB, API Gateway).
  • Troubleshoot production issues and ensure system stability.
  • Maintain documentation and work closely with cross-functional teams.

Required Skills :

  • 5+ years of experience with Amazon Connect or contact center engineering.
  • Hands-on expertise with IVR flows, Lambda integrations, routing, and telephony basics.
  • Strong understanding of Contact Lens and CCP customization.
  • Experience with AWS services : S3, DynamoDB, CloudWatch, IAM.
  • Strong problem-solving and communication skills.

    • Preferred :

  • Healthcare domain experience.
  • AWS certification.
  • CRM / CTI integration experience (Salesforce, ServiceNow).
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