AWS Connect EngineerThe Giant Bullseye • Saint Louis, MO, US
AWS Connect Engineer
The Giant Bullseye • Saint Louis, MO, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]5+ years of experience with Amazon Connect or contact center engineering. Hands-on expertise with IVR flows, Lambda integrations, routing, and telephony basics. Strong understanding of Contact Lens and CCP customization. Experience with AWS services : S3, DynamoDB, CloudWatch, IAM. Strong problem-solving and communication skills. Healthcare domain experience. AWS certification. CRM / CTI integration experience (Salesforce, ServiceNow).
Job Description
Job Description
Overview :
We’re looking for AWS Connect Engineers with 5+ years of experience to develop and support cloud-based contact center solutions using Amazon Connect and AWS services. Healthcare industry experience is preferred.
Key Responsibilities :
- Configure Amazon Connect—queues, routing, users, and access controls.
- Build and optimize IVR / contact flows using AWS Lambda.
- Support CCP integrations and custom extensions.
- Implement and manage Contact Lens for insights and QA.
- Integrate Connect with AWS services (S3, DynamoDB, API Gateway).
- Troubleshoot production issues and ensure system stability.
- Maintain documentation and work closely with cross-functional teams.
Required Skills :
Preferred :
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