Technical Manager (Pre-sales & Service)

Solar Inverter Technical Specialist

Our Belief :

At SOLPLANET, we are driven by the idea that solar should be accessible to everyone. We strive to create the best possible experience for distributors, installers, and end users. Our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable and user-friendly.

Who We Are :

Private equity-backed AISWEI is a leading provider of renewable energy solutions, offering solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. With more than 16 years of expertise in R&D and manufacturing, AISWEI has a strong technology heritage from both Germany and China. With 32 GW of annual production capacity, AISWEI is one of the largest manufacturers of solar string inverters worldwide. Operating under its own brand in China and its SOLPLANET brand internationally, AISWEI is trusted by leading global brands as an ODM service provider.

How Youll Help Us :

Pre-sales Technical :

Help customers and sales team to clarify all necessary pre-sales technical questions, designs, solutions, etc.

Deliver online or onsite training to Solplanet colleagues, customers such as distributors and installers.

Speak in Solplanet or channel partners' online or offline events.

Collect market information like market trend, policy, regulation, competitor's setup, products, service etc and share internally so that Solplanet can prepare and lead the market.

Prepare RBR (Regional Business Review) every quarter.

After-sales Service :

Develop workable and useful after-sales service infrastructure / methods for Southeast Asia markets.

Provide technical troubleshooting support to installers and other customers via phone or digital channels.

Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers.

Develop and maintain strong and synergetic relationships with key stakeholders in Solplanets distributor, installer and / or EPC, developer and endusers network.

Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty.

Provide commissioning support (remote or on-site).

Actively collaborate with international and local colleagues / departments to effectively resolve customer issues.

Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters.

Support the qualification, onboarding and management of new service partners.

Accurately document all relevant case information using CRM software.

Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness.

Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process.