IT Software Solutions Manager

Job Description

Job Description

IT Software Solutions Manager

Pay Range : $130,000-$155,000

SCOPE OF WORK :

The Software Solutions Manager partners closely with the Chief Information Technology Officer (CITO) to define and execute a strategic software vision aligned with the mission and goals of NHRS. This position is responsible for operationally contributing to software lifecycle from planning and selection through implementation, documentation, and transition to support, ensuring reliability, performance, and security across all applications and manages the financial aspects of project execution.

The Software Solutions Manger provides strategic and hands-on leadership to the Software Solutions team, balancing oversight with direct involvement in technical and operational work. This position collaborates with stakeholders across the organization to gather requirements, manage expectations, and ensure projects are delivered on time, within scope, and on budget.

The Software Solutions Manager oversees the Project Management Office (PMO) providing oversite to various process related and software implementation projects, while maintaining the project portfolio and intake system.

ACCOUNTABILITIES :

• Develop and implement software strategy and project plans in alignment with NHRS’s goals.
• Lead and manage change initiatives across the project and product lifecycle, ensuring smooth transitions and stakeholder alignment.
• Oversee the software lifecycle through deployment, including requirements gathering, procurement, testing, deployment, and documentation.
• Manage the transition of applications to the Application Support team for ongoing maintenance.
• Manage the PMO, maintaining project intake and portfolio tracking, and ensuring executive visibility into project and resource health.
• Manage vendor relationships and contracts related to software solutions and services.
• Monitor and report project progress, risks, and outcomes to ensure executive visibility and accountability.
• Facilitate requirements gathering and confirmation sessions with business units.
• Adapt project plans and resources as needed to ensure successful delivery.
• Participate in incident response activities as indicated in the Incident Response Plan.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure staff members achieve desired service levels and taking corrective action as needed.
• Actively participates in NHRS’ Management Team, including development and implementation of strategic planning initiatives, collaborative problem solving and various project initiatives.
• Other appropriate and related duties as assigned.

MINIMUM QUALIFICATIONS :

Education : Bachelor’s degree in computer science, business or other related field with training or experience in software related project management. Qualified work experience may be substituted for formal education.

Experience : Minimum of fifteen years' experience in information technology, specifically participating in defining business requirements, application development projects or software implementation projects. Minimum of five years’ experience in application development or management, with a strong understanding of software development methodologies, tools, best practices and managing technical and business personnel. Experience leading a team, with a focus on mentoring and fostering collaboration.

Certifications : Certifications related to project management such as PMP are a plus.

License : Valid driver’s license preferred.

SPECIAL REQUIREMENTS :

RECOMMENDED KNOWLEDGE, SKILLS, AND TRAITS :

PHYSICAL REQUIREMENTS :

WORK ENVIRONMENT / CONDITIONS :