Billing Specialist

Description

BUILT TO CONNECT

At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.

Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.

We're looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.

LOCATION : ABOUT THE POSITION

The Billing Specialist will coordinate quality assurance of transactional activities related to billing. This position is responsible for providing oversight to the end-to-end invoicing process while providing transactional support. This role will provide resolution to customer inquiries externally while escalating additional items to appropriate personnel as needed. This position predominately reviews and oversees all transactional activities involved in the invoicing process and will work to resolve customer billing inquiries by corresponding and negotiating terms with the customer.

Deliverables & Responsibilities

• The Billing Specialist is required to review all processed customer invoices for validation against the sales order, any related shipping documents, and accuracy of customer information, supporting receivables ledger close management, error resolution, productivity and quality key performance metrics and reporting.
• Dispute and / or Credit Memo processing when needed to resolve customer issues.
• Contribute to tracking and managing key performance measures (or KPIs), including achieving timely and accurate invoice delivery.
• Maintain customer relationships and analyze customer information.
• Escalate and resolve customer billing inquiries in a timely manner. Drive customer satisfaction.
• Maintain customer relationships and review and analyze customer information.
• Escalate the customer billing process and resolve billing issues.
• Understand the AR function, key policies, and standard operating procedures
• Liaise with AR function to communicate deposits and other relevant customer information that would impact billing.
• Discuss account resolution with internal parties and provide valuable insight and solutions to prevent further discrepancies.
• Provide feedback relating to customer adjustments and deductions.
• Perform month-end tasks. Support AR month-end activities with Site Controller or designee as required. Assist with quarterly / annual audits.
• Participate in Quarterly Oracle Cloud upgrade testing and User Acceptance Testing (UAT or Functional Testing).

To be successful in this role, your experience and competencies are :

Supervisor and Leadership Expectations

None

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

Travel Requirements : % of travel, regional, international

NOTE : This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.