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Customer Experience Agent
Customer Experience AgentVirtualVocations • Ontario, California, United States
Customer Experience Agent

Customer Experience Agent

VirtualVocations • Ontario, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

A company is looking for a Part-Time Customer Experience (CX) Agent.

Key Responsibilities

Serve as the first point of contact for patients, resolving questions and concerns across multiple platforms

Troubleshoot technical issues related to the website, patient accounts, and internal tools

Proactively identify and escalate trends in patient feedback to improve the overall patient experience

Required Qualifications, Training, and Education

Experience in a customer service role

Familiarity with technology and comfort using computers

Ability to adapt to dynamic systems and workflows

Reliable internet connection with specified speeds

A quiet, distraction-free workspace for managing sensitive information

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Customer Experience Agent • Ontario, California, United States

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