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Tax Administrator Assistant
Tax Administrator AssistantJackson Hewitt - 3222 • Dayton, OH, US
Tax Administrator Assistant

Tax Administrator Assistant

Jackson Hewitt - 3222 • Dayton, OH, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Schedule and Commitment

This is a seasonal role requiring consistent commitment during the tax season.

Compensation : $19 to $23 Hourly

The working hours11 : 30am -7 pm

  • Duration : Mid-December through April 16th

This is a high-impact support position essential to the daily function of our four office locations. You will work closely with the Front Desk Manager, serving as a critical hub for client communications and administrative tasks. This role requires exceptional organizational skills, a proactive attitude, and a commitment to detail.

Key Responsibilities

This role requires a blend of high-touch client service and diligent administrative coordination :

Client Service & Communication

  • Greets all clients with a friendly and professional demeanor.
  • Answer or make calls to clients to address their needs, complaints, or issues, ensuring they feel supported and valued.
  • Engage in conversation to share information about our services, products, and promotions, and make sales or recommendations as appropriate.
  • Take ownership in assisting, researching, resolving, or escalating customer issues, maintaining a professional and courteous demeanor.
  • Respond to client queries via phone, email, or chat in a timely and accurate way.
  • Engage in active listening with callers, confirming information and diffusing angry clients as needed.

    • Operational & Administrative Coordination

  • Work closely with the Front Desk Manager, assisting in handling and directing all incoming phone calls for all four locations.
  • Responsible for managing the appointment scheduler / calendar for all tax appointments, consultations, and drop-offs across all locations.
  • Monitor office flow and client activity, taking initiative to answer phones or assist with check distribution when Preparers are occupied.
  • Assist with opening and closing procedures of the main office daily.
  • Maintain and track the status of tax returns currently being processed, keeping accurate records and file notes.
  • Diligently and accurately document customer records and cases using internal software and databases.
  • Utilize multiple tools, knowledgebase, and communication skills to effectively research and provide accurate client information.
  • Assist in maintaining a clean and inviting workplace, which may include light tidying and cleaning duties.

    • Internal Team Assistance

  • Communicate priorities to tax preparers as directed by the Front Desk Manager, ensuring a steady workflow of returns.
  • Clearly communicate with preparers regarding outstanding items, notes, and documentation required to complete a return.

    • What You'll Need to Succeed (Qualifications)

    We are looking for a highly capable coordinator ready to thrive in a busy, high-volume environment.

  • Proven experience in a high-volume administrative, front desk, or coordinator role, preferably in a professional office environment.
  • Exceptional phone etiquette, strong communication, and robust customer service skills.
  • Strong proficiency in scheduling software and basic office applications.
  • Ability to multitask effectively and manage competing priorities across multiple locations with excellent attention to detail.
  • A proactive and solutions-oriented approach to problem-solving.
  • Must be dependable and punctual to ensure operational coverage.
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