IT Help Desk Intern

Hiring Manager : Sr Infrastructure Manager

Mentors : IT Help Desk Analysts

Location of Internship : Lewisville TX Headquarters Hybrid model

This opportunity would begin in the spring and continue through summer. Part Time M-F Flexible 25 hrs per week for spring more hours in the summer. Must have a graduation date after August 2026.

Company Overview

offers innovative AgTech solutions and services that empower agriculture food and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy livestock crops and agribusiness. With decades of experience and industry-leading innovations our technology risk management and market intelligence provide our customers with the tools and insights they need to operate more efficiently sustainably and strategically across every stage of the supply chain. To learn more visit .

Summary

The IT Help Desk Intern will help coordinate diagnose and troubleshoot incoming employee calls and this key role the IT Help Desk Intern will provide support services with technical problems involving desktop laptop or network services from local and remote personnel.

The ideal candidate for the IT Help Desk Intern role will some knowledge or experience in troubleshooting software with superior customer facing competencies.

What are some potential projects

Email Migrations

Streamline Onboarding / Offboarding processes

Other duties as assigned

What competencies can you expect to receive / improve

Provision of technology equipment for employees; coordinate with shipping vendor to send out equipment

Perform Tier 1 support activities including handling phone calls and emails in a help desk environment; Support area includes Active Directory printer hardware software server networking and Office 365 issues

Handle technology issues and proactively follow up on tickets with the ability to troubleshoot problems determine the source and perform appropriate actions

Handle service requests with a sense of urgency and high level of customer service; responsible for keeping helpdesk queue to a minimum

Escalate issues to tier 2 and 3 teams when necessary

Support VPN infrastructure for customers and internal employees account login management for all systems Security software

Produce maintain and update technical documentation and service requests

About You (Qualifications) :

Actively pursuing an Associates or Bachelors degree in the Information Technology related field preferred.

Currently enrolled in college as a sophomore or higher

Some basic knowledge or understanding of troubleshooting application software

Basic Active Directory experience preferred

Familiarity with IT Ticketing systems preferred

Experience with VPN configuration and troubleshooting preferred

Cross-platform OS knowledge Linux MAC and Windows for both workstations and servers preferred

Demonstrated strong verbal communication skills

Passion for resolving issues and providing trustworthy technical support

About the team :

The IT Help Desk team is small and collaborative. The team of three IT Help Desk Analysts work on site in our HQ office. They thrive in a fast-paced environment and are a very forward-looking team. They enjoy a good challenge and are an easy-going group.

Who you will be working for

offers innovative AgTech solutions and services that empower agriculture food and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy livestock crops and agribusiness. With decades of experience and industry-leading innovations our technology risk management and market intelligence provide our customers with the tools and insights they need to operate more efficiently sustainably and strategically across every stage of the supply chain.

We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!

Please visit our webpage to learn more about us : / / note at this time does not hire candidates residing in California Hawaii or Alaska.

Required Experience :

Intern

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Intern

Experience : years

Vacancy : 1