Spanish Speaking Customer Service for Education & E-Learning industry

Spanish Speaking Customer Service Representative

Join the dynamic team at Patrique Mercier Recruitment, the leading agency dedicated to connecting candidates with job opportunities in their native language across various countries. We pride ourselves on our specialized knowledge in diverse industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is meticulously designed to ensure that we match the best candidates with the right employers, ensuring a successful and fulfilling career path. We are currently seeking a Spanish Speaking Customer Service Representative to join our team in the Education & E-Learning industry. This role is perfect for individuals who are passionate about helping others and who thrive in a fast-paced, customer-focused environment. You will be responsible for providing exceptional support to our clients and their customers, ensuring that all inquiries and issues are addressed promptly and efficiently. By joining us, you will not only assist in making a meaningful impact on our clients' educational journeys but also contribute to a company that is committed to empowering candidates around the globe to find their dream jobs abroad.

Responsibilities :

• Provide exceptional customer service support to Spanish-speaking clients and customers in the Education & E-Learning sector.
• Address inquiries related to product features, account management, and troubleshooting educational platforms.
• Collaborate with internal teams to resolve issues and improve the customer experience.
• Assist clients in navigating online learning platforms and ensuring they have access to necessary resources.
• Document customer interactions and feedback to enhance service offerings and client satisfaction.
• Analyze customer feedback and identify areas for improvement in services.
• Maintain a positive and professional demeanor, representing the company's values in all interactions.