Assistant Sales ManagerAshley Global Retail, LLC • Tukwila, WA, US

Assistant Sales Manager

Ashley Global Retail, LLC • Tukwila, WA, US

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Job Description

POSITION SUMMARY

Assistant Sales Manager supports the General Sales Manager in all aspects of retail operations, including sales performance, team leadership, visual merchandising, and customer experience. This developmental role prepares candidates for future General Sales Manager responsibilities through hands-on leadership experience and operational management.

KEY RESPONSIBILITIES

Sales Performance & Operations Management

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Oversee daily showroom operations across all departments under General Sales Manager direction

Monitor and analyze sales metrics including margins, volume, quotas, and closing ratios

Recommend strategic sales goals and performance improvement initiatives

Generate and submit operational reports in a timely and accurate manner

Manage budgeted administrative costs including payroll and operational supplies

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Leadership & Team Development

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Provide exemplary leadership to sales, guest experience, and visual presentation teams

Coach and mentor team members to achieve individual and collective success

Participate in recruiting, hiring, onboarding, and training processes

Foster a positive, professional, and collaborative team environment

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Customer Experience & Service Excellence

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Partner with General Sales Manager to resolve escalated customer concerns beyond Guest Experience Manager authority

Ensure exceptional customer service standards across all touchpoints

Support implementation of company customer service initiatives and protocols

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Visual Merchandising & Store Presentation

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Collaborate with Visual Presentation Manager on strategic product placement and merchandising

Ensure showroom presentation aligns with company standards and seasonal directives

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Communication & Compliance

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Communicate policy changes, updates, and critical information to all team members

Document procedures, tasks, and operational activities comprehensively

Maintain timely and effective communication across all organizational levels

Ensure compliance with company policies, procedures, and operational standards

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Additional Responsibilities

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Support special projects and initiatives as assigned

Perform other duties essential to business operations

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REQUIRED QUALIFICATIONS

Education

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High School diploma preferred

Bachelor’s degree in business administration, Retail Management, Marketing, or related field preferred

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Experience

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Demonstrated success in retail sales environment preferred

Minimum 1 year of retail management or supervisory experience preferred

Proven track record of meeting or exceeding performance expectations in current role

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Knowledge & Skills

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Comprehensive understanding of company Mission Statement, Core Values, Customer Belief System, Differentiators, and operational Disciplines

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Strong analytical skills with ability to interpret sales data and metrics

Exceptional verbal and written communication abilities

Advanced team building and interpersonal skills

Effective coaching and mentoring capabilities

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Performance Standards

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Current performance must meet or exceed company expectations

Successful completion of company orientation and training program

Travel : Occasional travel may be required for training, meetings, or temporary assignments

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COMPETENCIES FOR SUCCESS

Leadership Excellence

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Inspires and motivates team members to achieve outstanding results

Leads by example with integrity and professionalism

Creates accountability while fostering supportive environment

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Business Acumen

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Understands retail operations, financial metrics, and performance drivers

Makes data-informed decisions to optimize results

Balances customer experience with operational efficiency

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Customer Focus

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Prioritizes exceptional customer service in all interactions

Resolves issues with professionalism and urgency

Builds lasting customer relationships

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Adaptability & Growth Mindset

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Embraces change and new challenges

Continuously seeks learning and development opportunities

Demonstrates flexibility in dynamic retail environment

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Communication & Collaboration

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Communicates clearly, professionally, and effectively across all levels

Builds strong working relationships with peers and leadership

Actively listens and responds to feedback

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WORKING CONDITIONS

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Retail showroom environment

Extended periods on sales floor interacting with customers and team

Office work for administrative tasks and reporting

Variable schedule including nights, weekends, and holidays

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At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to deliver exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Compensation : Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors. You will be paid an hourly rate of $21.10 per hour, including a commission plan. Employees are also eligible to earn bi-weekly and monthly commissions and other incentives based upon individual and store sales performance. According to historical data, if store sales targets are met, employees can expect to receive between $17,250 and $30,000 in commissions and other incentives annually, depending on individual sales performance and store sales volume.”

Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.

Benefits : When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life / Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and accrue Washington Paid Sick Leave 1 hour for every 40 hours worked up to 52 hours.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

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