Talent.com
FLEX OSR Rooms Operations Manager, In-Market (San Francisco)
FLEX OSR Rooms Operations Manager, In-Market (San Francisco)Marriott Hotels Resorts • Bethesda, Maryland, USA
FLEX OSR Rooms Operations Manager, In-Market (San Francisco)

FLEX OSR Rooms Operations Manager, In-Market (San Francisco)

Marriott Hotels Resorts • Bethesda, Maryland, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.temporary]
[job_card.job_description]

Description

This is a temporary position.

JOB SUMMARY

This role prefers the leader to reside in the San Francisco Bay area and will support hotels throughout the San Francisco Bay area based on business demands. This role is not tied to a single home work location (i.e. specific property or office) and the leader may be assigned to support other markets in the US and Canada as operational needs arise and travel could be required.

Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to fill the gaps in the operations of our hotels as identified by leadership.

The Rooms Operation Manager is an experienced multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of all operations including managing staff in the rooms area departments (e.g. all areas of Front Office AYS Bell Stand Valet Concierge and Club Lounge and all areas of Housekeeping Operations). Assignments will be focused on but not limited to the rooms discipline. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards tone and voice as well as legal obligations. Leads shift teams to provide consistent high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest associate satisfaction and maximize financial performance.

Performance will be evaluated after each assignment based on feedback from the Assignment Initiator. Rooms Operations Managers are expected to demonstrate professional behavior and appearance in accordance with brand voice for the assignment.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; at least 4 years of experience in the guest services front desk housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years of experience in the guest services front desk housekeeping or related professional area and 2 years hotel leadership experience. Luxury experience preferred.

  • Must be proficient in front and back office systems including Lightspeed PMS GXP / Empower MARSHA and HotSoS (Opera and FOSSE highly regarded).
  • Union or CBA experience preferred.

    • REQUIREMENTS

  • Candidate must reside in designated market.

    • CORE WORK ACTIVITIES

    Managing Property Rooms Operations Function(s)

  • Assists in managing the execution of all operations in the rooms area departments (e.g. Front Office Housekeeping).
  • Drives adoption of all key Marriott International initiatives.
  • Champions GXP efforts to drive engagement and guest satisfaction scores.
  • Champions Marriotts Commitment to Clean processes and critical brand standards.
  • Provides Marriott Bonvoy Loyalty Subject Matter Expertise with program and procedures.
  • Takes proactive approaches when dealing with associate concerns.
  • Extends professionalism and courtesy to associates and guests.
  • Communicates / updates all goals and results with associates.
  • Assists / develops the team to optimize scheduling with regards to guest satisfaction and department P&L objectives.
  • Performs hourly job functions as permitted with local work rules.
  • Performs other duties as assigned to meet business needs.

    • Leading Room Operations Team

  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
  • Understands associate and guest satisfaction survey results and develops strategic plans to support need areas and expand on the strengths for each.
  • Verifies that the team has the resources and capabilities to meet leadership and P&L expectations.
  • Leads by example demonstrating self-confidence energy and enthusiasm.
  • Assists associates in understanding guests expectations and strives to exceed them.

    • Managing and Monitoring Activities that Affect the Guest Experience

  • Understands and effectively supports the companys expanded brand portfolio and culture.
  • Provides excellent customer service by being readily available / approachable to all guests.
  • Strives to continually improve guest and associate satisfaction by being proactive.
  • Always extends professionalism and courtesy to guests.
  • Responds timely to customer service department requests.

    • Managing Profitability

  • Assists in supporting components of Marriotts Global Audit Program and Global Accountability Program
  • Effectively manages to department budget during assignment.
  • Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

    • Safety & Security

  • Verifies that a viable key control program is in place.
  • Ensures minimization of controllable losses by proactive training policy enforcement and technical expertise in the areas of safety.
  • Adheres to departments traveling manager specific LSOPs.

    • Conducting Human Resources Activities

  • Provides support to property associates and solicits feedback to share with hotel leadership team.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Celebrates successes and officially recognizes the contributions of team members.

    • At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

    Required Experience :

    Manager

    Key Skills

    Corrosion Inspection,Food Safety,ESL Teaching,High School,Corrosion

    Employment Type : Full-Time

    Department / Functional Area : Administration

    Experience : years

    Vacancy : 1

    [job_alerts.create_a_job]

    Operation Manager • Bethesda, Maryland, USA

    [internal_linking.related_jobs]
    Travel Occupational Therapist (OT) - $1,955 to $2,142 per week in Salisbury, MD

    Travel Occupational Therapist (OT) - $1,955 to $2,142 per week in Salisbury, MD

    AMN Healthcare Allied • Columbia, Maryland, US
    [job_card.full_time]
    Job Description & Requirements.Occupational Therapist - Rehab - (OT - Rehab) .StartDate : ASAP Available Shifts : 8 D Pay Rate : $1954. The role is located in Salisbury, Maryland, a welcoming com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Occupational Therapist (OT) - $1,738 per week in Frederick, MD

    Travel Occupational Therapist (OT) - $1,738 per week in Frederick, MD

    Triage Staffing LLC • Columbia, Maryland, US
    [job_card.full_time]
    Travel Rehab : Occupational Therapy Frederick.Shift Details : 8H Days (8 : 00 AM-4 : 00 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Operating Room RN - $2,373 per week

    Travel Operating Room RN - $2,373 per week

    PRIDE Health • Columbia, MD, United States
    [job_card.full_time]
    PRIDE Health is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Columbia, Maryland.Job Description & Requirements Specialty : OR - Operating Room Discipline : RN Start Date : ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Inside / OSP Manager (RCDD)

    Inside / OSP Manager (RCDD)

    CompQsoft • Washington, DC, United States
    [job_card.full_time]
    Location : Mark Center (Pentagon) and in Crystal City, VA.Security Clearance required : Active Top Secret Clearance, SCI Eligible. Must have proof of current or the ability to attain OSP Confined Spac...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr Nursing Clinical Operations Director Radiation Oncology Outpatient - Relocation Offered!

    Sr Nursing Clinical Operations Director Radiation Oncology Outpatient - Relocation Offered!

    MedStar Health • Washington, D.C., US
    [job_card.full_time]
    About this Job : General Summary of Position Coordinates and manages clinical care operations business planning program development. Manages daily operations budgets and supervises staff.Develops imp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Home Services Manager (RN) - $2,500 Sign-On Bonus

    Home Services Manager (RN) - $2,500 Sign-On Bonus

    ACTS Retirement-Life Communities • Sykesville, MD, United States
    [job_card.full_time]
    Home Services Manager (RN) - $2,500 Sign-On Bonus.Join our team and grow with us both professionally and personally!.Next day pay : Work today, get paid tomorrow with our PayActiv benefit!.We strong...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Nurse RN - Operating Room - $2,069 per week in Baltimore, MD

    Travel Nurse RN - Operating Room - $2,069 per week in Baltimore, MD

    TravelNurseSource • Columbia, Maryland, US
    [job_card.full_time]
    TravelNurseSource is working with Mindlance Health to find a qualified OR RN in Baltimore, Maryland, 21240!.ID : 74307407 Shift : 7 : 00 AM-5 : 30 PM Description : This position assesses, plans, implement...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Security Strategy & Operations Specialist

    Senior Security Strategy & Operations Specialist

    Boeing • Arlington, VA, US
    [job_card.permanent]
    At Boeing, we innovate and collaborate to make the world a better place.We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportu...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Owings Mills, MD

    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Owings Mills, MD

    AlliedTravelNetwork • Columbia, Maryland, US
    [job_card.full_time]
    AlliedTravelNetwork is working with CompHealth to find a qualified Occupational Therapist (OT) in Owings Mills, Maryland, 21117!. CompHealth exists to make the locums process easier.Not only will we...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operations Manager

    Operations Manager

    Rose's Luxury • Washington, DC, US
    [job_card.full_time]
    Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team.We are in the “making people happy” business, we just happen to se...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager

    Assistant Store Manager

    Goodwill Monocacy Valley • Sykesville, MD, US
    [job_card.full_time]
    Georgetown Blvd Sykesville Maryland, 21784, +1 (410) 3192236.This position is eligible for a monthly bonus, based on performance goals. Leads the daily operations of the sales floor at a Retail Stor...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Clinical Operations

    Director of Clinical Operations

    ADORATION HOME HEALTH, LLC • Columbia, MD, US
    [job_card.full_time]
    Office Location : Baltimore City, MD.Schedule : Monday-Friday 8 : 30AM-4 : 30PM.Are you a clinical hospice leader looking for a new opportunity?. Director of Clinical Operations to join our team in.This r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operating Room Services Leader (RN)

    Operating Room Services Leader (RN)

    Inova Health • Alexandria, VA, United States
    [job_card.full_time]
    Inova Mount Vernon Hospital is seeking an experienced Operating Room RN for an OR Services Leader opening.This role will support Neuro Spine service line. Eligible nurses will qualify for sign on & ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Solution Sales Manager - Slicing and Thermofoil Packaging

    Solution Sales Manager - Slicing and Thermofoil Packaging

    GEA Process Engineering • Columbia, MD, US
    [job_card.full_time]
    GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Owings Mills, MD

    Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Owings Mills, MD

    CompHealth • Columbia, Maryland, US
    [job_card.full_time]
    CompHealth exists to make the locums process easier.Not only will we search for jobs that fit your interests, we'll be here to handle all the details like credentialing, housing, travel arrangement...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Occupational Therapist (OT) - $1,820 per week in Solomons, MD

    Travel Occupational Therapist (OT) - $1,820 per week in Solomons, MD

    AlliedTravelCareers • Columbia, MD, United States
    [job_card.full_time]
    AlliedTravelCareers is working with FlexCare to find a qualified Occupational Therapist (OT) in Solomons, Maryland, 20688!. FlexCare is a nationwide leader in the staffing of travel nurses and clini...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Occupational Therapist (OT) - $1,457 to $1,755 per week in Lutherville Timonium, MD

    Travel Occupational Therapist (OT) - $1,457 to $1,755 per week in Lutherville Timonium, MD

    Fusion Medical Staffing • Columbia, Maryland, US
    [job_card.full_time]
    Travel Occupational Therapist (OT).Facility in Lutherville, Maryland.Fusion Medical Staffing is seeking a skilled Occupational Therapist for a 272-week travel assignment in Lutherville, Maryland.As...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Strategy and Operations Manager

    Strategy and Operations Manager

    VirtualVocations • Alexandria, Virginia, United States
    [job_card.full_time]
    A company is looking for a Strategy and Operations Manager to lead operational maturity and scale the global Customer Solutions department. Key Responsibilities Own and oversee Customer Solutions ...[show_more]
    [last_updated.last_updated_30] • [promoted]