Phone Triage Nurse

Phone Triage Nurse (LPN or RN)

Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients. This person also performs necessary tests to assist the provider with diagnosis and treatment of their condition.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Triaging patient phone calls.
2. Covering nurse messages when nurses are in clinic or out of the office.
3. Provide patient education.
4. Utilizing critical thinking skills to distinguish between emergent and non-emergent care.
5. Manage prescription refills.
6. Maintain Patients confidentiality at all time.
7. Communicate with Physicians/Nurse/Staff as needed.
8. Practice teamwork, service and respect for coworkers and patients.
9. Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response.
10. Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances
11. Schedule appointments and diagnostic testing as needed
12. Review and treat labs over the phone as needed
13. Perform any other related duties as required or assigned.

Requirements

Education: High school diploma. Active and unrestricted Registered Nurse License or LPN License.

Experience: Minimum of one year work experience in a hospital or clinic setting. Critical care experience preferred but not required.

Knowledge:

• Knowledge of basic computer skills
• Knowledge of medical terminology
• Knowledge proper patient care
• Knowledge of OSHA/HIPAA regulations

Skills:

• Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.
• Skill in health information management by appropriately charting patient data.
• Skilled in appropriately taking vital signs and weights if needed.
• Skill in tact and diplomacy in interpersonal interactions.
• Skill in understanding of patient education needs by effectively sharing information with patients and families.
• Phlebotomy and proper specimen handling.

Abilities:

• Ability to read, understand and follow oral and written instructions.
• Ability to file materials correctly when dealing with daily charts.
• Ability to be a team player.
• Ability to establish and maintain effective work relationships with patients, employees, and the public.