Volunteer & Patient Programs Manager

Manager Of Volunteer And Patient Programs

Volunteer Services & Merchandising at MD Anderson Cancer Center is dedicated to enhancing the patient experience through compassionate volunteer support and the operation of hospital gift shops. Volunteers provide comfort and assistance to patients and families, while proceeds from merchandise salesincluding items from the Children's Art Projectfund patient programs and volunteer initiatives. Joining this department means becoming part of a team that combines service and fundraising to directly support MD Anderson's mission to end cancer.

At MD Anderson Cancer Center, we're united by one mission : to eliminate cancer. As the Manager of Volunteer and Patient Programs, you will play an essential role in bringing this mission to lifeconnecting patients, survivors, caregivers, and volunteers through programs that inspire hope, strength, and healing. This position offers the opportunity to lead a talented volunteer community that enhances the patient experience across MD Anderson's Texas Medical Center and Houston-area locations, as well as the myCancerConnection peer support network. You'll be a part of a collaborative team that values compassion, initiative, and service to others.

The Manager, Volunteer and Patient Programs, provides strategic and operational leadership for volunteer engagement and patient-centered programs. You will oversee day-to-day volunteer management, support program development, and ensure that all activities reflect MD Anderson's commitment to excellence and empathy. This is a hybrid role based on departmental needs, providing flexibility while ensuring consistent, high-quality support for our onsite volunteers and patient-facing services. This position requires onsite presence four days per week, with the flexibility to work additional onsite days as needed based on departmental priorities. The ideal candidate will have a healthcare background, strong public speaking skills, and at least 2 years of supervisory experience. Volunteer experience, experience with patient advocacy, and experience coordinating events is also preferred.

At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one. Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week Group Dental, Vision, Life, AD&D and Disability coverage Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs Tuition Assistance Program after six months of service Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans Employer paid life, AD&D and an illness-related reduced salary pay program Extensive wellness, recognition, fitness, employee health programs and employee resource groups

Key Responsibilities

Volunteer Program Leadership

• Lead the recruitment, screening, onboarding, and placement of dedicated volunteers across MD Anderson's main campus, Houston-area sites, and the myCancerConnection network.
• Develop and oversee volunteer training that meets institutional standards and accreditation requirements.
• Partner with clinical and administrative leaders to identify areas where volunteer involvement can enhance patient care.
• Perform other duties as assigned.

Volunteer Engagement and Development

Collaboration and Institutional Impact

What We Offer

Education

Required : Bachelor's Degree Business Administration, Social Science, Psychology, Human Relations, Education, Public Relations, Communications, or related field.

Work Experience

Required : Five years of experience in coordinating and planning activities and / or coordinating volunteer and / or patient programs, to include two years of supervisory / management experience. Successful completion of the LEADing Self Accelerate and / or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience. Must pass pre-employment skills test as required and administered by Human Resources.