Number Porting Specialist, Toll Free

Job Description

Job Description

Who We Are :

Bandwidth , a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For :

As a Number Porting Specialist , you will play a key role in managing carrier relationships and ensuring efficient Local Number Portability (LNP) for our customers. This position involves overseeing the end-to-end porting process, including order management, real-time coordination with field technicians, and collaboration with providers to secure timely Firm Order Confirmations (FOC). You'll serve as the primary contact for porting escalations, internal inquiries, and customer requests, providing expert support and fostering a collaborative, customer-focused team environment.

The ideal candidate will bring exceptional customer service skills, thrive in a dynamic, fast-paced setting, and excel at building productive relationships with vendors to resolve issues swiftly and effectively.

What You'll Do :

• Customer Assistance : Guide customers through the number porting process, ensuring a seamless transition by proactively resolving issues and removing roadblocks.
• Order Management and Monitoring : Accurately process and oversee orders for local, off-net, and toll-free numbers across platforms like Iris, ZenDesk, and other third-party systems, ensuring timely completion and quality control throughout all stages.
• Team Collaboration : Work collaboratively with team members to enhance the overall porting experience for both customers and colleagues.
• Escalation Management : Serve as the primary escalation contact, coordinating with carriers, provisioning teams, and leadership to ensure timely communication and resolution.
• Vendor Relations : Cultivate strong relationships with external carriers to facilitate quicker problem resolution.
• CSR and Number Activation : Obtain and validate Customer Service Records (CSRs) and Letters of Agency (LOAs) from carriers, and activate numbers in SOA / NPAC with accuracy and compliance.

What You Need :

The Whole Person Promise :

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

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