Help Desk / Systems Administrator / Service Desk Engineer

Overview

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.

Responsibilities

The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.

• System Configuration & Maintenance : Assist in installing, configuring, and maintaining desktops, servers, and applications.
• System Configuration & Maintenance : Apply system updates, patches, and basic configurations as directed.
• System Configuration & Maintenance : Monitor system logs and performance; escalate issues as needed.
• User & Desktop Support : Provide Tier 1 support to end users via ticketing system, phone, and in person.
• User & Desktop Support : Troubleshoot basic hardware, software, and printer issues.
• User & Desktop Support : Assist with user onboarding / offboarding, including account creation and permissions.
• Network Support : Support daily monitoring and basic maintenance of client and internal networks.
• Network Support : Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
• Network Support : Document and report any recurring network issues to senior engineers.
• Server & Cloud Support : Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
• Server & Cloud Support : Support cloud environments, including Microsoft 365 administration.
• Server & Cloud Support : Work with senior staff to identify opportunities for performance optimization.
• Security & Compliance : Adhere to company and client security standards, including CJIS requirements.
• Security & Compliance : Monitor endpoint alerts and report anomalies.
• Security & Compliance : Participate in audits and compliance activities as assigned.
• Documentation & Inventory : Maintain accurate records in Autotask, including asset tracking and system changes.
• Documentation & Inventory : Assist in updating knowledge base articles and SOPs.
• Documentation & Inventory : Conduct periodic audits of software and hardware inventory.
• Professional Development : Actively participate in training and mentoring opportunities.
• Professional Development : Pursue certifications or coursework aligned with role responsibilities.
• Professional Development : Demonstrate progress toward greater technical independence and client engagement.

Required Qualifications

Preferred Qualifications

Employment Requirements

Job Specifics

#J-18808-Ljbffr