Information Technology Manager (Network/Telecommunications)

Salary Range $88,205 - $142,010

Purpose of Classification :

The purpose of this classification is to manage the staff and resources of a small division or large section that provides information technology services for business users.

Essential Functions :

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Manages, directs, and evaluates assigned staff; oversees employee work schedules to ensure adequate coverage and control; reviews timesheets; approves / processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and County administrators and elected officials; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex / problem situations and provide technical expertise; and provides progress and activity reports to Director and Deputy Director.

Manages an assigned small division or large section that provides information technology services for business users; manages implementation of strategic plans, goals, and objectives for the County in assigned operational program; evaluates performance of current systems / programming in relation to growing needs of the County; evaluates system's effectiveness; and identifies needed changes, modifications and / or enhancements.

Manages projects in assigned areas; establishes project priorities; develops plans for implementing changes to include lifecycle plans that identify the order, timing and priority of system changes; recommends methodologies, data sources, and software tools; recommends changes to current technology systems or applications in order to meet organizational needs; and identifies new processes and alternatives to resolve problems or improve / enhance operations.

Researches, tests and recommends products for acquisition; develops requests for proposals; reviews bids; makes recommendations regarding vendor selection; monitors contractors / vendors for compliance with contracts; and communicates with vendors and end users to resolve service and compliance issues.

Manages and conducts training programs for users and subordinate staff; writes and / or revises user training manuals and lesson plans; selects training times / locations based on users’ needs; answers questions and provides information during and after training; and maintains related documentation.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.

Minimum Qualifications :

Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related field required; five years of progressively responsible experience in a centralized information technology organization, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required :

Must possess and maintain a valid Georgia driver’s license.

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