Systems Engineer III

Overview

Department Overview

Technology Support applies technology to streamline and continuously improve our business processes. This division supports a wide range of functions including computer systems, software applications, databases, corporate web servers, local area networks, wide area networks, information security and audio visual equipment.

Primary Responsibilities

The incumbent works to maintain the integrity of server operating systems, hardware, storage and / or application software per designated area of responsibility. The incumbent maintains and monitors usage, performance and resources, and troubleshoots day to day issues. The incumbent will develop, configure, customize, document and modify configuration, patching and version maintenance as well as schedule testing, document audit and disaster recovery planning, and maintain technical documentation for assigned home grown or purchased software and hardware management tools and appliances. This position maintains and participates in audit and disaster recovery practices and functions as well as participates in root-cause problem analysis across all technology and business areas as required. The incumbent performs capacity planning and performance tuning activities for assigned area of responsibility and assists in the development of entry-level personnel through mentoring, technical training and other means.

Summary of Qualifications

• Seven years of experience in an IT related field Or, in lieu of seven years of experience a Bachelor's degree and five years of experience in an IT related field
• Experience in a position demonstrating superior logical reasoning skills, problem solving skills and analytical skills
• Interpersonal skills in order to translate technical knowledge for another's understanding
• Experience in a position demonstrating proficiency to work with other team members, team leads, end users, business partners and management during day-to-day operations and project-based activities while ensuring software / hardware functionality, performance and availability
• Willingness to develop and train entry-level staff on operational and appropriate systems management tasks related to their area of expertise and ensure that all levels of staff are involved in an ongoing process of professional and technical growth
• Experience in a position managing day to day operational workload and assigned projects with respect to established deadlines and timeframes
• Organizational skills in order to work with vendors and identify / notify management and team of pending patches, upgrades and functionality enhancements
• Experience in a position maintaining and monitoring usage, performance and resources and troubleshooting day-to-day issues
• Superior written and verbal communication skills
• Experience in a position performing documentation activities related to initial system configuration, change management, audit, and disaster recovery and business continuity while ensuring required documentation for all systems remains up-to-date
• Bachelor's degree in IT or related field preferred
• Advanced-level certification in Microsoft, UNIX / Linux, mainframe, database, network, or storage designations in a systems engineering track is preferred
• Three years of experience as a Systems Engineer II or comparable position, preferably within Blue Cross and Blue Shield of Alabama's IT environment is preferred
• Experience leading mid-scale projects related to IT infrastructure is preferred
• Experience with IIS configuration and support preferred
• Experience with JVM management, heap and GC analysis, troubleshooting preferred
• Experience with JBoss EAP and Tomcat configuration, support, and troubleshooting preferred
• Experience writing and maintaining Ansible playbooks preferred
• Experience utilizing Ansible Automation Platform to manage patching, configuration, and other infrastructure changes preferred
• Experience utilizing Splunk for proactive problem determination, research, and troubleshooting preferred
• Experience with identifying automation opportunities and providing solutions preferred
• Experience working as part of an on-call rotation providing a highly available, operational, secure and regulatory posture preferred
• Experience with container technologies preferred

Work Location

The work location for this position will be hybrid (onsite / remote).

Terms and Agreements

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.

We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association

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